Content Moderator - Mandarin & English Speaker

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

An international technology company in Kuala Lumpur is seeking a Brand Safety and Platform Specialist. This role involves ensuring the safety and integrity of online platforms. Candidates should possess fluency in Mandarin and English, with the ability to translate content accurately. Responsibilities include monitoring compliance with safety guidelines, investigating breaches, and collaborating with teams. The position requires adaptability to rotational shifts and a proactive approach to problem-solving, all within a dynamic office environment.

Qualifications

• Proficiency in reading, writing, and speaking Mandarin and English.
• Ability to type in traditional and simplified Chinese.
• Strong analytical skills for assessing safety concerns.
• Keen attention to detail for accurate translations.
• Adaptable to rotational shifts and dynamic environments.
• Proactive in problem-solving and safety enhancement.
• Excellent communication skills for team collaboration.

Responsibilities

• Monitor online content for compliance with safety guidelines.
• Collaborate to resolve safety issues across platforms.
• Translate and interpret content for safety assessments.
• Investigate potential safety breaches thoroughly.
• Implement measures to prevent future safety incidents.
• Gather user feedback to improve safety protocols.
• Stay updated on brand safety industry trends.
• Provide training on brand safety procedures.
• Develop and maintain safety process documentation.
• Assist in new safety features and tools development.
• Communicate safety updates effectively.
• Participate in rotational shifts for support.

Skills

Mandarin proficiency

English proficiency

Analytical skills

Attention to detail

Adaptability

Problem-solving skills

Team collaboration

Job description

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Mandarin and English language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Mandarin and English language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts [24/7] to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading, writing and speaking Mandarin and English to effectively manage content.
• Ability to type in both traditional and simplified Chinese characters.
• Possess strong analytical skills to assess and address safety concerns.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.
• Exhibit excellent communication skills to collaborate with diverse teams.