Content Moderator (Mandarin)

ASK Headhunter; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur seeks a content reviewer proficient in both English and Mandarin. Ideal candidates will have outstanding writing skills and the ability to handle customer complaints regarding copyright issues. The responsibilities include auditing content for social media and reviewing user-generated content. Fresh graduates are encouraged to apply for this role, making it an excellent opportunity for those looking to start their careers in a dynamic environment.

Qualifications

• Proficient in both English and Mandarin with understanding of local Chinese culture.
• Outstanding writing and editing skills in Mandarin.
• Fresh graduates are welcome to apply.

Responsibilities

• Review online videos, content, complaints, and legal notices.
• Address customer issues regarding copyright decisions.
• Review/update contents on a social media platform.
• Audit content for social media upload.
• Screen user-generated content for appropriateness.

Skills

Proficient in English

Proficient in Mandarin

Writing and editing skills

Attention to detail

Multi-tasking ability

Education

Fresh graduates welcome

Job description

Languages

Chinese, English

Qualifications

• Proficient in both English and Mandarin (Mainly) with a deep understanding of local Chinese culture, news and manner.
• Outstanding writing and editing skills in Mandarin.
• Fresh graduate are welcome to apply.
• Work experience as a content reviewer, customer service specialist, or similar role is preferred.
• Strong attention to detail and ability to multi-task projects and deliverables.
• Able to handle requests independently with minimal supervision required.

Responsibilities

• Reviewing online videos, content, complaints, and legal notices received from the end.
• Address customer issues regarding incorrect decisions related to their copyright work/material.
• Reviewing/updating contents on a popular social media platform.
• Audit of content received and sharing for social media upload.
• The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.
• The work may involve repetitive exposure to content that may be described as “sensitive” in nature.