Content Moderator (Korean Speaker)

Cognizant; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading tech company in Kuala Lumpur is looking for a Brand Safety and Platform Specialist. The candidate will ensure the safety of online platforms by utilizing Korean language skills and working in rotational shifts. Responsibilities include monitoring content for compliance, collaborating with teams on safety issues, and conducting safety assessments. This role offers a collaborative work environment with a focus on enhancing user safety.

Qualifications

• Proficiency in reading, writing, and speaking Korean.
• Strong analytical skills to assess safety concerns.
• Excellent communication skills for team collaboration.
• Detail-oriented approach for accuracy in assessments.
• Ability to work in rotational shifts.

Responsibilities

• Monitor online content for brand safety compliance.
• Collaborate with teams to resolve safety issues.
• Translate content accurately for safety assessments.
• Investigate safety breaches and generate reports.
• Implement measures to prevent safety incidents.

Skills

Korean language proficiency

Analytical skills

Communication skills

Attention to detail

Problem-solving

Education

TOPIK Level 5 / Level 6

Job description

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Korean language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Korean language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading writing and speaking Korean to effectively manage content.
• Possess strong analytical skills to assess and address safety concerns.
• Exhibit excellent communication skills to collaborate with diverse teams.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.

Certifications Required

TOPIK Level 5 / Level 6