Contact Centre Executive (Inbound Call)

EPS Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company is seeking a dedicated Customer Service Representative in Kuala Lumpur. Your role will involve providing world-class customer service via telephone, managing customer expectations, and resolving issues effectively. Candidates should have at least a Diploma or Degree in any field and preferably one year of experience in a call center or customer service role. Good command of English is a must, while proficiency in Mandarin is an added advantage. The position offers a contract for 12 months with full-time hours.

Benefits

Basic Salary

Language Allowance

Qualifications

• At least Diploma or Degree from a recognized college or university.
• Preferably 1 year experience in a call center and/or customer service role.
• Experience with inbound calls is essential.

Responsibilities

• Deliver world class customer service via telephone.
• Manage customer's expectations and resolve issues.
• Continuously review and improve service processes.

Skills

Customer service

Communication skills

Problem-solving

Multilingual (English and Mandarin)

Education

Diploma or Degree in any field

Job description

Client Industry

Leading insurance company in Malaysia

Location

TRX

Remuneration

Basic Salary + Language Allowance

Employment Type

Contract (12 months)/Full-Time Employment

Key Responsibilities

• Deliver world class customer service via telephone
• Provide a polite, professional and accurate response
• Manage customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
• Undertake any other works and duties allocated by management as and when required

Key Requirements

• At least Diploma or Degree in any field from a recognized college or university
• Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
• At least one year of working experience in inbound calls.
• Experience in handling international calls will be an added advantage.
• Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.