Contact Centre Executive - Inbound

gradmalaysia.com; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A prominent Malaysian financial service provider is seeking candidates for a customer service position in Kuala Lumpur. Responsibilities include handling customer enquiries, performing call verification, and managing complaints. Applicants should have a recognized degree, ideally with experience in a Contact Centre environment. Strong analytical skills and the ability to communicate in multiple languages are a plus. Position requires shift work and rotation among locations.

Qualifications

• 1 year working experience in Contact Centre environment preferred.
• Broad knowledge on retail banking products.
• Fast learner of systems, policies, and procedures.

Responsibilities

• Perform call verification processes for customer information.
• Handle customer enquiries accurately and confidently.
• Complete necessary documentation for customer complaints.

Skills

Customer service

Analytical thinking

Problem solving

Communication in multiple languages

Team player

Education

Recognized degree in any discipline

Job description

• Perform the required call verification process prior updating customers' information or providing account information.
• Identify and handle customers' enquiries completely and accurately with confidence.
• Attend to customers' instructions for financial and non-financial transactions.
• Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
• Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
• Maintain confidentiality of organizations' customers and data.
• Educate customers on new products and services.
• Other ad-hoc duties / project assigned.

Job Requirements:

• Recognized degree in any discipline preferably with 1 year working experience in Contact Centre environment.
• Broad knowledge on retail banking products.
• Fast learner to pick up the systems, policies and procedures requirements.
• Analytical thinking and problem solving.
• Team player and cooperative.
• Applicants should be Malaysian and willing to work on shift hours and rotated location
• Ability to communicate in multiple languages is a plus and will enhance your candidacy.