Contact Centre Consultant (Inbound) MY & Upcoming Walk-in Interview

CIMB Group Holdings Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking candidates for a customer service role. Candidates will handle incoming calls, resolve enquiries, and ensure proper documentation of interactions. Proficiency in MS Office and strong communication skills in both English and Bahasa Malaysia are essential. Malaysian citizens and fresh graduates are encouraged to apply. Candidates must also be available for a 24-hour rotation shift, with shifts specified across several dates in December 2025.

Qualifications

• Proficient in MS Office (Word, PowerPoint, Excel) and standard computer operating systems.
• Ability to listen, probe, and understand customer issues effectively.
• Fluent in English (verbal & written) and Bahasa Malaysia (verbal).

Responsibilities

• Handle and resolve incoming calls including enquiries and complaints.
• Perform verification before updating customer information.
• Identify and escalate unresolved cases to relevant parties.
• Update customers on case status through calls.
• Log calls and ensure proper documentation.

Skills

Computer Literacy (MS Office)

Communication Skills

Language Skills (Fluent in English and Bahasa Malaysia)

Job description

Shift Details

• Dates: 11 December 2025 (Thursday), 16 December 2025 (Tuesday), 18 December 2025 (Thursday), 23 December 2025 (Tuesday), 30 December 2025 (Tuesday)
• Time: 10.00 am to 3.30 pm (Break: 1 pm - 2 pm)

Candidate is required to work on a 24-hour-rotation shift.

Kindly bring along your latest resume and educational certificates (SPM, Diploma, Degree, etc).

Key Responsibilities

Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines.

Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by customers.

Identify and escape complex/unresolved case to relevant parties.

Update customer on case status and outcome through phone.

Ensure calls are appropriately logged and supported by proper documentation as required.

Make outbound calls to customers as per standard operating procedures for identified processes.

Job Requirements

Computer Literacy (Essential): Proficient in MS Office (Word, PowerPoint, Excel) & Standard computer operating systems (MS Windows).

Communication Skills - Conversational (Essential): Ability to listen, probe and understand customer issues/requirements. Ability to communicate effectively with customers using appropriate, clear and concise language.

Language Skills (Essential): Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal).

Applicable to Malaysian citizen only.

Fresh graduates are encouraged to apply.

See you there!