Consultant - Change Management/Process Improvement

Capco; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A management consultancy in Kuala Lumpur is seeking a Consultant specialized in Change Management and Process Improvement. You will be pivotal in delivering large-scale change initiatives for clients in the financial services sector. The ideal candidate has a strong consulting background, exceptional problem-solving abilities, and effective communication skills. This role offers the opportunity to work in an agile environment with a focus on digital transformation. Competitive compensation is available.

Qualifications

• Background in digital transformation, business transformation, or consulting.
• Experience as a management consultant with a top consulting firm.
• Strong communication and interpersonal skills.

Responsibilities

• Develop procedures, controls, and user requirements for business process optimization.
• Serve as a liaison between business and technical users.
• Manage projects and communicate statuses to senior management.
• Deliver change initiatives for leading clients across financial services.

Skills

Digital Transformation

Business & Finance Transformation

IT Transformation

Generalist problem-solving skills

Strong interpersonal skills

Job description

Consultant - Change Management/Process Improvement

About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast‑track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting‑edge ingenuity is brought to life through its Innovation Labs and award‑winning Be Yourself At Work culture and diverse talent.

• We are experts in Banking, Capital Markets, Wealth and Asset Management and currently expanding our energy segment.
• We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programmes.
• We are committed to growing our business and hiring the best talent in the market.
• Our focus is on maintaining our agile and entrepreneurial culture.

About the Job

As a Business Consultant, you will be playing a key role in the delivery of projects and working on client site to deliver large‑scale change initiatives for leading clients across Financial Services sectors. You will be responsible for analysis, design, and consulting support, as well as developing an understanding of our client’s strategic direction and issues. Fitting that description, you will also need to be a supremely motivated person and able to work in a team where clients become colleagues too.

General Responsibilities

• Develop and evaluate procedures, controls, user requirements, and functional specifications to identify gaps between the current state and future state, and propose enhancements to current business processes, reports, and applications to optimize system effectiveness.
• Be the liaison between business and technical users and work to ensure project timelines and milestones are met.
• Responsible for delivering and managing projects, individuals workstreams, and communicating project statuses to senior management.
• Working on client site to deliver change initiatives for leading clients across financial services, including investment banking, retail banking, technology, wealth, and insurance.

Requirements

Key for this role is there is requirement to have a background within one of our core capability areas, along with strong communication skills:

• Digital Transformation
• Business & Finance Transformation
• IT Transformation

We are also keen to bring on those from a consulting background in other industries that can then apply these perspectives and techniques to our core sectors and capability.

We are looking for exceptional talent with the following:

• Experience working as a management consultant with a top management consulting firm or in other generalist problem solving environments across the Financial Services and/or Insurance sectors.
• Strong emerging end‑to‑end generalist problem solving skills, e.g., defining, and deconstructing problems.
• Strong interpersonal and influencing skills; the ability to interact with colleagues at all levels and communicate effectively with stakeholders and clients, especially senior management.
• Produce high‑quality verbal and written consulting deliverables (proposals, customer presentations, consulting reports) to effectively communicate project findings.
• Ability to think strategically, execute tactically, and enable cross‑business and cross‑functional teams.
• Strong understanding of Agile ways of working would be an advantage.