Community & Social Media Executive

Quick Media Solution Sdn Bhd; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A dynamic digital marketing agency in Malaysia is seeking a passionate Community & Social Media Executive to enhance community engagement and brand awareness. This role involves managing community interactions on platforms like Telegram, Facebook, and Instagram, alongside social media execution and support for ad campaigns. Ideal candidates will have 1–3 years of experience in community management and strong communication skills. The position emphasizes creativity, multitasking, and the ability to foster a positive community environment.

Qualifications

• 1–3 years of experience in community management, social media, or digital marketing.
• Strong communication skills in English; additional local languages a plus.
• Familiarity with trends and tools for Telegram, Facebook, Instagram, TikTok.

Responsibilities

• Moderate and manage community groups on various platforms.
• Create and run engagement activities such as polls and giveaways.
• Assist in setting up and optimizing paid ads across social media and Google.
• Prepare reports on community growth and ad performance.

Skills

Communication skills

Community management

Social media execution

Creative mindset

Multitasking

Tools

Canva

CapCut

Facebook Ads

Instagram Ads

Google Ads

Job description

We’re looking for a passionate, creative, and highly engaged Community & Social Media Executive. This role is crucial in building engagement with our community, strengthening brand awareness, and supporting ongoing campaigns. You’ll be responsible for community management, social media execution, and assisting with paid ads, ensuring our platforms are active, engaging, and results-driven.

Key Responsibilities:

Community Management

Moderate and manage Telegram, Facebook, Instagram, and other community groups.

Respond to inquiries, feedback, and member interactions in a timely manner.

Create and run engagement activities such as polls, challenges, giveaways, and Q&As.

Foster a positive, fun, and safe community environment.

Social Media Management

Plan, create, and publish content across social channels.

Support campaign rollouts (promotions, contests, launches, seasonal events).

Monitor comments and DMs, providing quick and friendly responses.

Work with the team to align content with brand voice and campaign goals.

Ads & Campaigns

Assist in setting up, monitoring, and optimizing paid ads on Facebook, Instagram, TikTok and Google Ads.

Collaborate with the marketing team on budget allocation, target audiences, and campaign strategy.

Monitor ad performance and provide insights to improve ROI.

Reporting & Analysis

Prepare weekly/monthly reports on community growth, engagement, campaigns, and ad performance.

Suggest improvements based on analytics and user feedback.

Requirements:

1–3 years of experience in community management, social media, or digital marketing.

Strong communication skills (English; additional local languages a plus).

Familiar with Telegram, Facebook, Instagram, TikTok trends, tools, and ad platforms.

Creative mindset with basic design/video editing skills (Canva, CapCut, etc.).

Highly self-disciplined, with the ability to work independently and manage tasks responsibly.

Ability to multitask, prioritise, and respond quickly to community needs.

Self-motivated, proactive, and detail oriented.