Community Operations Executive

TOCLOVER TECHNOLOGY SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking a community manager to handle daily tasks such as posting updates, answering questions, and supporting users. Ideal candidates are fresh graduates or those with minimal experience, familiar with social media, and possess excellent communication skills. Fluency in English is mandatory, while proficiency in Chinese is a plus. This role offers an opportunity to engage with users, execute marketing campaigns, and foster a vibrant community atmosphere.

Qualifications

• Experience in community management or customer service is a plus.
• Familiarity with social media platforms like WhatsApp, Facebook, and Instagram.
• Fluency in English; proficiency in Chinese is an advantage.

Responsibilities

• Handle daily community management tasks including posting updates and answering user questions.
• Act as the first line of support for user inquiries.
• Execute planned marketing campaigns and track their performance.
• Distribute marketing content and assets on schedule.
• Guide discussions to foster a positive community atmosphere.
• Document user feedback and report to the team.

Skills

Community management

Customer service

Social media proficiency

Communication skills

Adaptability

Education

Fresh graduate or less than 1 year of experience

Job description

Daily Community Management: Handle daily tasks including posting updates, answering user questions, and facilitating conversations in our community channels.

User Support: Act as the first line of support, promptly addressing and resolving user inquiries regarding products within the community, and escalating complex issues to the dedicated support team when necessary.

Activity Execution: Execute planned marketing campaigns, interactive games, and promotions within the community, and track their performance.

Content Distribution: Distribute prepared marketing content and assets from the marketing/design team on schedule.

Community Engagement: Proactively guide discussions and foster a positive, friendly, and vibrant community atmosphere.

Information Collection: Document and summarize common user questions, feedback, and suggestions, reporting them to the team regularly.

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Qualifications:

Fresh graduates or candidates with less than 1 year of experience are welcome. Experience in community management, customer service, or as a campus ambassador is a plus.

Familiar with social media and a heavy user of platforms like WhatsApp, Facebook, Instagram, etc.

Excellent communication skills and customer-centric mindset, patient and skilled in handling user relationships.

Fast learner, able to quickly grasp product knowledge and company procedures.

Proactive, responsible, and adaptable to overseas team collaboration.

Language: Fluency in English (mandatory). Proficiency in Chinese is a strong advantage.