Commercial Excellence Lead

Boston Scientific Gruppe; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global medical solutions company is seeking a Commercial Excellence Lead for Malaysia and Singapore. This key role involves driving the commercial excellence strategy, enhancing sales performance, and ensuring effective execution of commercial strategies in the region. The ideal candidate will have over 7 years of experience in commercial excellence, with a strong business acumen and fluency in English. This position offers the chance to work in a supportive environment, leveraging the latest tools and training to advance your career.

Benefits

Access to latest tools and training

Opportunities for career progression

Qualifications

• 7+ years of experience in commercial excellence, with focus on SFE.
• Master's degree preferred.
• Strong business acumen with multi-country experience is a plus.
• Experience with BI tools to analyze complex data.
• Fluency in English required.

Responsibilities

• Lead Commercial Excellence agenda in Singapore and Malaysia.
• Drive data and analytics enablement and performance diagnostics.
• Implement commercial strategy and pricing frameworks.
• Collaborate with cross-functional teams for ComEx initiatives.
• Ensure compliance with company policies and local regulations.

Skills

Commercial Excellence

Data Analytics

CRM Tools

Stakeholder Management

Strong Communication

Education

Bachelor's degree in business or related field

Master's degree

Tools

Tableau

PowerBI

SQL

Salesforce

Job description

Commercial Excellence Lead, Malaysia and Singapore

Onsite Location(s): Kuala Lumpur, MY

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

PURPOSE

The Commercial Excellence (ComEx) Lead is a key member of the APAC Growth Markets commercial excellence team. The role is responsible for driving end‑to‑end commercial excellence in Singapore and Malaysia countries and scaling up across growth markets by enabling data‑driven decision making, strengthening sales performance management, and ensuring effective in‑country adoption of commercial strategy, pricing, and Sales Force Effectiveness (SFE) programs.

The role acts as the primary Commercial Excellence Single Point of Contact (SPOC) for country leadership teams, partnering closely with growth markets and APAC and functional stakeholders to accelerate sustainable growth, improve execution discipline, and enhance commercial productivity across growth markets.

RESPONSIBILITIES

1. Commercial Excellence & Performance Enablement

• Lead Commercial Excellence agenda across Singapore, Malaysia, and best practice scaleup across growth markets in alignment with growth markets and APAC ComEx strategy.
• Partner with country leadership teams to translate regional commercial strategy into actionable in‑country execution plans.
• Act as trusted advisor to Country Managers and Leadership Teams on sales productivity, execution rigor, and performance improvement levers.

2. Data, Analytics & Business Performance Reviews

• Support and drive data & analytics enablement, including territory action planning, sales execution tracking, and performance diagnostics.
• Own and continuously improve Territory Action / Execution frameworks, ensuring clear linkage between strategy, targets, and frontline execution.
• Lead preparation and facilitation of Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with country Leadership Teams, providing insights, root‑cause analysis, and actionable recommendations.
• Develop standardized dashboards, KPIs, and performance scorecards to track sales, key accounts, product, pricing, and market performance.
• Identify performance gaps and improvement opportunities; work with country teams to drive corrective actions and follow‑through.
• Lead sales performance management across SEA through centralized CRM and sales enablement tools (e.g., Salesforce and related platforms).
• Drive consistent adoption of CRM, forecasting, pipeline management, and activity management standards across countries.
• Partner with regional teams to drive process harmonization, tool standardization, and best‑practice sharing.
• Improve commercial efficiency by driving system integrations and automation through commercial IT and vendors, reducing manual effort and increasing data reliability.
• Act as business owner for CRM‑related enhancements, defining requirements, prioritizing use cases, and supporting deployment and change management.

4. Commercial Strategy, Pricing & SFE Program Deployment

• Drive in‑country adoption of commercial strategy, including go‑to‑market models, segmentation, targeting, and coverage optimization.
• Serve as Country Business SPOC and deployment partner for pricing frameworks, discount governance, and value‑based pricing initiatives.
• Lead deployment and sustainment of Sales Force Effectiveness (SFE) programs, including incentive design, quota setting, call planning, and performance coaching tools.
• Ensure alignment between pricing, incentives, and commercial behaviors to support profitable and sustainable growth.
• Monitor program effectiveness and recommend enhancements based on performance outcomes and market dynamics.

5. Stakeholder Management & Change Leadership

• Collaborate closely with Country Commercial, Marketing, Finance, IT, and Customer Care teams to ensure seamless execution of ComEx initiatives.
• Partner with APAC and Global ComEx teams to localize global programs while preserving strategic intent and governance.
• Lead change management efforts, including communication, training, and capability building, to ensure successful adoption of new processes and tools.
• Act as a mentor and coach to local ComEx / Sales Operations resources, building sustainable in‑country capability.

6. Governance, Compliance & Quality

• Ensure all commercial processes comply with company policies, pricing governance, and local regulatory requirements.
• Maintain strong alignment with Quality System requirements, demonstrating commitment to patient safety, product quality, and ethical business practices.
• Promote a work environment that supports Quality, EHS, and Energy policies as relevant to the role.

REQUIREMENTS

• 7+ years of relevant experience and proven results in commercial excellence with a focus on end‑to‑end delivery in SFE and operational areas. 5+ years with master's.
• Strong business acumen, business and commercial experience a plus
• Bachelor’s degree in business, technology or a related field. Multi‑country experience is a plus.
• Sound application skills (PPT, Excel, Word, Project)
• Experience in BI tools (Tableau, PowerBI, SQL) to derive insights from complex raw data is preferred
• Excellent communication skills and fluency in both verbal and written English at all levels

Requisition ID:622508

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem‑solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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