Collections Team Lead - Drive Recovery & Training

Billmount; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading company in financial services seeks a Collection Team Leader in Kuala Lumpur, Malaysia. The role involves leading the collection team, managing and training staff while ensuring effective debt recovery strategies. Ideal candidates should possess a relevant educational background and at least 2 years of supervisory experience in a call centre. Strong communication skills and a dynamic approach to team management are essential. This is a great opportunity for those looking to advance their career in financial services.

Qualifications

• Experience managing a call centre as a Supervisor or Team Leader with at least 2 years of experience.
• Ability to train and impart full knowledge with others.
• Independent and a strong team player.

Responsibilities

• Lead the collection team to recover debts from customers.
• Manage collections team efficiently.
• Train and provide training for Call Centre Staff.

Skills

Good communication and interpersonal skills

Ability to learn quickly

Dynamic and self-motivation

Education

SPM/Diploma/Degree in any field or equivalent

Tools

Debt Management System

Job description

A leading company in financial services seeks a Collection Team Leader in Kuala Lumpur, Malaysia. The role involves leading the collection team, managing and training staff while ensuring effective debt recovery strategies. Ideal candidates should possess a relevant educational background and at least 2 years of supervisory experience in a call centre. Strong communication skills and a dynamic approach to team management are essential. This is a great opportunity for those looking to advance their career in financial services.