Collections Officer

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consulting firm in Kuala Selangor is seeking a Collections Officer responsible for executing collection strategies and operations for consumer and SME portfolios. The ideal candidate will have a minimum of 2 years of experience in collections, strong knowledge of banking products, and excellent communication skills. This role requires collaborating with teams to align efforts and meet productivity standards, while ensuring effective debt recovery and minimizing credit losses.

Qualifications

• Minimum 2 years of experience in collections.
• Strong knowledge of banking products and processes.
• Familiarity with digital banking technology and tools.

Responsibilities

• Contact and follow up with customers to negotiate payment arrangements.
• Review cases and take appropriate collection actions.
• Collaborate with product teams and align collection efforts.
• Meet individual KPIs and team productivity standards.
• Support additional tasks or projects assigned.

Skills

Excellent communication

Negotiation skills

Written skills

Tools

Digital banking technology

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Job Summary

The Collections Officer will be responsible for executing collection strategies and operations for consumer and SME portfolios in Singapore, ensuring effective debt recovery while minimizing credit losses.

Key Responsibilities

• Contact and follow up with customers to negotiate and secure payment arrangements.
• Review cases and take appropriate collection actions such as legal proceedings, restructures, or settlements.
• Collaborate with product teams and business units to align collection efforts across the bank.
• Meet individual KPIs and team productivity standards.
• Support and participate in additional tasks or projects assigned by the reporting manager.

Requirements

• Minimum 2 years of experience in collections.
• Strong knowledge of banking products and processes.
• Familiarity with digital banking technology and tools.
• Excellent communication, negotiation, and written skills.