Collection Specialist – TeleCollector (Customer Care)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Collections Officer to manage customer collections and maintain high service standards. Responsibilities include advising customers, conducting follow-ups, and achieving collection targets. The ideal candidate should have at least SPM, STPM, Diploma, or Degree, excellent communication skills in English and Malay, and proficiency in MS Office. Fresh graduates are encouraged to apply for this opportunity.

Qualifications

• Minimum SPM, STPM, Diploma, or Degree holder.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Malay.
• Proficient in MS Office and basic PC knowledge.
• Strong listening and empathy skills.
• Persuasive, able to influence positive actions.
• Able to handle and manage stress effectively.

Responsibilities

• Achieve individual collection results.
• Advise customers on timely payments and reminders.
• Respond to customer requests based on their requirements.
• Maintain good customer service standards.
• Perform dunning activities based on assigned queues.
• Conduct follow-ups via calls, emails, and faxes to ensure payments.
• Build and maintain good client relationships.
• Meet collection targets and achieve financial objectives.

Skills

Good communication skills in English and Malay

Proficient in MS Office

Strong listening and empathy skills

Persuasive with the ability to influence

Education

Minimum SPM, STPM, Diploma, or Degree

Job description

A financial services company in Kuala Lumpur is seeking a Collections Officer to manage customer collections and maintain high service standards. Responsibilities include advising customers, conducting follow-ups, and achieving collection targets. The ideal candidate should have at least SPM, STPM, Diploma, or Degree, excellent communication skills in English and Malay, and proficiency in MS Office. Fresh graduates are encouraged to apply for this opportunity.