COLLECTION OFFICER

Jobstreet Malaysia; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment platform in Malaysia is seeking a candidate for a collection management role. Responsibilities include updating activity logs in the Collection Management System, performing credit control, and ensuring timely collections. The ideal candidate should have knowledge in Microsoft Office, basic communication skills in English and Bahasa, and a flexible approach to work, especially during busy periods. This position offers an opportunity to contribute to effective account management and customer support.

Qualifications

• Work experience in Collection for Call Centre would be an added advantage.
• Must be good in Bahasa Malaysia.
• Able to deliver results as per requirement.

Responsibilities

• Update calling activities in Collection Management System.
• Provide feedback to the immediate supervisor on accounts needing attention.
• Perform credit control activities and follow up on outstanding debts.
• Ensure timely collection of payments.

Skills

Knowledge in Microsoft Office

Basic communication skills in English

Good discipline

Flexibility to work on weekends

Job description

To update calling activities in Collection Management System

To always practice and display quality service and service excellence

To analyze and provide feedback to the immediate supervisor on accounts which require special attention

To convince customer to pay and advise the consequences if the payment is not made

To perform credit control activities and on the collection of outstanding debts

To ensure the collection is timely

Keep track of loan repayment schedules and monitor client accounts for missed or late payments.

Ensure all activities comply with legal requirements and company policies

Requirements

• Knowledge in Microsoft Office (i.e. Words, Excel & Power Point)
• Work experience in Collection for Call Centre would be an added advantage
• Basic communication skills in English and must be good in Bahasa
• Able to deliver results as per requirement
• Good discipline, fast learner & energetic
• To be flexible to work on Saturday and Sunday or Public Holiday especially on final week of the month subjected to business need

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .