Collection Officer

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A recruitment firm is seeking a dedicated customer service representative in Kuala Lumpur to monitor customer accounts for outstanding payments and negotiate settlement terms. Candidates should have relevant qualifications and experience in customer service, sales, or finance. Excellent communication and negotiation skills are essential for addressing billing inquiries and ensuring timely collections. The position offers an opportunity to work with a dynamic team in a fast-paced environment.

Qualifications

• Candidate must possess a Certificate/Diploma/Degree in any field.
• Experience in customer service, sales, or finance industry is required.
• Knowledge of Collection/Recovery flow is an added advantage.

Responsibilities

• Monitor customers’ accounts to identify outstanding payments.
• Investigate historical data for each outstanding payment.
• Negotiate with customers on payments and settlements.

Skills

Communication skills

Negotiation skills

Problem-solving skills

Education

Certificate/Diploma/Degree in any field

Job description

Responsibilities

• Monitor customers’ accounts to identify outstanding payment.
• Investigate historical data for each outstanding payment and take actions to encourage timely payments.
• Carry out daily calls to negotiate with customers on payments and settlements.
• Answer incoming customer calls regarding billing issues, service questions and general concerns. Resolve customer issues and complaints concerning billing.
• Maintain records of contacts and attempted contacts with delinquent customers’ account as well as records of any payments collected from the customer.
• Submit reports regularly on the status of unpaid accounts and repayment progress to superiors.

Job Requirements

• Candidate must possess Certificate/Diploma/Degree in any field.
• Working experience in customer service, sales, or finance industry.
• Knowledge of Collection/Recovery flow is an added advantage.
• Excellent communication skills (written and oral).
• Able to work under minimum supervision.
• Good negotiation and problem-solving skills.