Cluster Manager(Facilities Services )- South Asia

Sodexo; Selangor; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading facilities management firm in Malaysia is seeking a Facility Operations Manager to oversee service delivery and operational excellence across an APAC portfolio. The ideal candidate will have at least 5 years of experience in facilities management and demonstrated skills in client relationship management and financial acumen. Responsibilities include managing daily operations, ensuring compliance with health and safety standards, and leading a capable team.

Qualifications

• 5 years of experience in FM services required.
• Proven track record of leading multi-site operations.
• Exceptional client management skills are essential.

Responsibilities

• Manage daily communication with clients and leadership.
• Oversee all Facilities Operations Management activities.
• Ensure delivery of services meets quality metrics and compliance.

Skills

Operational position experience

Client relationship management

Financial acumen

Lean Manufacturing

Excellent communication skills

Education

Degree or relevant industry experience

Tools

Office 365 tools

Maximo

Job description

Purpose of the Job :

• Managing a fully integrated facilities Operations services across an APAC portfolio of Office and manufacturing sites.
• Driving service excellence through service delivery and innovation whilst maintaining compliance with health, safety and sustainability activities.
• Responsible as a single point of contact for all Facilities Operations Management activities on base site, communicating daily with clients and senior leadership representatives.
• Line management responsibilities for GSMs and sites within the client APAC cluster portfolio. This to include all sites within.
• Singapore, Malaysia, Thailand, Philippines, Vietnam, Indonesia, India, Australia, New Zealand
• 2. Context and main issues – Describe the most difficult types of problems the jobholder must face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to.
• Regional structure with Matrix reporting in APAC geography
• Closely working with Country SPOA’s for the account / sites
• Hire and manage outcomes of GSMs in consultation with Country SPOAs

Main assignments :

• Operations Management

• Understanding and application of contract and form (e.g., payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards/penalties of meeting/not meeting KPIs
• Ensure contract is being delivered in a cost-effective way for the client and meets the agreed annually agreed budget plan.

• Financial Management

• Preparation of contract level monthly P&Ls to show financial performance
• Evaluate financial performance to develop action plans to improve financial performance
• Forecasting and budgeting and preparing month end reports for clients and Sodexo

• Client Relationship Management

• Effectively manage the client relationship including proactive operations measurement with the clients for life process for retention and customer satisfaction using the Web of Influence to develop relationships with multiple tiers within the client organization
• Holding Monthly Operations meetings with clients to review performance
• Understanding of Client Retention process and methodology
• Service Delivery
• To provide management on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer
• Assume full responsibility for contract outputs and management of services against contracted scope of works
• Ensure delivery of contract to agreed level of quality ensuring that the contract meets the Client Service Specification Playbook requirements.
• Meeting and reporting on all KPI’s and SLAs and delivering action plans to ensure that SLAs are met/exceeded
• Share best practice with other sites within the contract to improve service and ensure consistency and alignment of activities
• Compliance, Environmental, Health & Safety and Risk Management
• Ensuring that the risk related to new and existing services have been established, assessed and mitigated against
• Managing vendor compliance in line with Sodexo's procedures
• Ensuring the Risk Registers are completed and Business Continuity Plans are up to date and can be implemented when needed
• Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety)
• Implementing any actions arising from the risk register
• Ensuring that H&S procedures and standards and central H&S directives are being complied to, including ensuring that contractors comply with necessary standards
• Deliver against the client’s site safety policies and sustainability strategies
• People Management/Leadership
• Establish and effectively lead a highly capable team who will deliver against the operational objectives
• People resource management - including coaching, development, succession planning and employee engagement
• Responsible for the leadership of all employees including effective resource management, recruitment, induction, EPAs, development, coaching and performance management
• Coaching team to find resolutions to problems and work more effectively
• Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure
• Communicating corporate messages and information to the team and manage upward communications
• Oversee labor management and ensure that this is being managed effectively
• Understanding of Sodexo’s people polices and management tool
• Ensure that all staff within area of responsibility are utilising the full suite of Office 365 tools, including, but not limited to Microsoft Teams and account SharePoint sites and One Drive.
• All staff within area of responsibility are supporting the account data and digital program to ensure that no attachments are emailed, all account information is stored in the account Teams folder and all appropriate information is maintained within Maximo and any other technology tools that may be used on the account.

Person Specification – Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively

• 5 years successful experience in an operational position with significant exposure to FM services
• Minimum degree level or relevant industry experience.
• Demonstrable expertise, knowledge and application of driving sustainable change via the following: Lean Manufacturing, Lean Six Sigma, relevant alternative
• Demonstrable track record of developing successful operational tactics across a broad portfolio of services
• Exceptional client relationship management skills
• Proven financial acumen essential with commercial experience and business acumen
• Proven experience in managing multi-site operations
• Proven track record of leading and managing experienced operators and large numbers of employees
• Excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication

Kindly note : Only shortlisted candidates would be contacted by HR team .