Cluster Catering Manager — Events & Service Excellence

Mercure Hotels; Batu Caves; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Batu Caves is seeking a full-time Cluster Assistant Catering Manager. This role involves assisting in the planning, coordination, and execution of catering services across two hotels. Key responsibilities include supervising food service operations, ensuring quality standards, and maintaining customer service excellence. Candidates must demonstrate strong catering sales experience, excellent organizational skills, and the ability to lead a team. Flexibility with schedules is required.

Qualifications

• Proficiency in Catering Sales experience.
• Strong Customer Service skills with prompt response to client needs.
• Experience in handling Chinese and Malay wedding events.
• Experience in hotel catering sales.
• Excellent organizational and multitasking skills.
• Ability to lead and motivate a team.
• Flexibility to adapt to on-site work and schedules.

Responsibilities

• Assist in planning and execution of catering services across 2 hotels.
• Supervise catering and food service operations.
• Ensure quality standards in food preparation and presentation.
• Maintain excellent customer service and compliance with standards.

Skills

Catering Sales experience

Strong Customer Service skills

Handling Chinese and Malay wedding events

Hotel catering sales

Excellent organizational skills

Leadership and motivation skills

Flexibility to adapt to schedules

Job description

A leading hospitality group in Batu Caves is seeking a full-time Cluster Assistant Catering Manager. This role involves assisting in the planning, coordination, and execution of catering services across two hotels. Key responsibilities include supervising food service operations, ensuring quality standards, and maintaining customer service excellence. Candidates must demonstrate strong catering sales experience, excellent organizational skills, and the ability to lead a team. Flexibility with schedules is required.