Cloud Technical Support Engineer

Unity Sphere Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A cloud solutions provider in Kuala Lumpur seeks a Cloud Technical Support Engineer to provide technical assistance and troubleshoot issues for clients deploying cloud environments. The ideal candidate should have a degree in Computer Science or related field and solid understanding of cloud technologies. Responsibilities include optimizing cloud solutions and maintaining documentation. This role offers benefits like training subsidies and year-end bonuses, ensuring an engaging work environment.

Benefits

Annual leave and festive gifts

Training and certification subsidies

Year-end bonus and performance incentives

Qualifications

• Solid understanding of virtualization, containerization, networking, and security groups.
• Experience in cloud project delivery or implementation.
• Strong communication skills and hands-on experience with real-world implementations.

Responsibilities

• Provide technical support and issue resolution for clients on cloud platforms.
• Assist in the deployment and optimization of cloud-based solutions.
• Collaborate with teams to diagnose and resolve system problems.

Skills

Cloud technologies understanding

Linux / Windows system administration

Analytical and troubleshooting skills

Education

Diploma or Bachelor’s Degree in Computer Science or related field

Tools

AWS

Azure

Alibaba Cloud

Huawei Cloud

Job description

Job Overview

We are seeking a Cloud Technical Support Engineer with solid experience in cloud computing and system delivery.

You will provide technical assistance, troubleshoot complex issues, and support clients in deploying and maintaining public or private cloud environments.

Key Responsibilities

• Provide technical support and issue resolution for clients using public or private cloud platforms.
• Assist in the deployment, delivery, and optimization of cloud-based solutions.
• Offer remote technical consultation to ensure stable cloud infrastructure operations.
• Collaborate with internal engineering and infrastructure teams to diagnose and resolve system problems.
• Maintain accurate documentation of customer issues, solutions, and technical best practices.
• Participate in pre-sales technical discussions and contribute to solution design when needed.

Requirements

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Solid understanding of cloud technologies — virtualization, containerization, networking, and security groups.
• Experience in one or more of the following areas:
  • Cloud project delivery or implementation (AWS, Azure, Alibaba Cloud, Huawei Cloud, etc.)
  • Cloud architecture, deployment, or pre-sales solution support.
• Proficient in Linux / Windows system administration and command-line tools.
• Strong communication, analytical, and troubleshooting skills.
• Hands-on experience with real-world implementation or deployment is highly preferred.

Advantageous Skills

• Cloud certifications (e.g. AWS Certified, Alibaba Cloud ACP/ACE, Azure Administrator).
• Familiar with database management, API integration, or scripting languages (Python, Shell).

Benefits

• Annual leave and festive gifts
• Training and certification subsidies
• Year-end bonus and performance incentivesAnnual salary review and company team events
• Multiple Bonus with KPI