Cloud Operations Engineer (L2) – Proactive Incident & SLA Champion

NTT; Cyberjaya; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading cloud services provider in Cyberjaya is looking for a Cloud Managed Services Engineer (L2) to ensure smooth operation of our clients' cloud infrastructure. The ideal candidate will be responsible for monitoring incidents and resolving requests, providing second-level support efficiently. A strong background in cloud technologies such as Azure, AWS, and strong client communication skills are essential. Join us for a rewarding career with opportunities for growth in a diverse workplace.

Qualifications

• Bachelor's degree or equivalent qualification in Information Technology/Computing.
• Certifications relevant to cloud services are preferred.

Responsibilities

• Proactively monitor work queues and resolve incidents.
• Provide second-level support for incidents and requests.
• Lead client escalations for operational issues.
• Collaborate with automation teams to optimize operations.

Skills

Communication across cultures

Planning activities and projects

Maintaining a positive outlook

Working under pressure

Active listening techniques

Adapting to changing circumstances

Client-centric interactions

Education

Bachelor's degree in Information Technology/Computing

Tools

Ticketing tools (Service Now)

Azure

AWS

GCP (Google Cloud Platform)

Job description

A leading cloud services provider in Cyberjaya is looking for a Cloud Managed Services Engineer (L2) to ensure smooth operation of our clients' cloud infrastructure. The ideal candidate will be responsible for monitoring incidents and resolving requests, providing second-level support efficiently. A strong background in cloud technologies such as Azure, AWS, and strong client communication skills are essential. Join us for a rewarding career with opportunities for growth in a diverse workplace.