Clinical Specialist, Joint Replacement (Kuching)

Stryker; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading medical device company is seeking an experienced nurse for a consultative role in East Malaysia. You will support customers before, during, and after joint replacement surgeries, providing technical service and inventory management. Candidates should possess a nursing degree and have operational theatre experience. Good communication and interpersonal skills are essential for managing stakeholders effectively. This role is based in Kuching, Sarawak.

Qualifications

• Experience in operational theatre scrubbing or case support.
• Ability to communicate effectively in English.
• Motivation to help patients and manage stakeholder relationships.

Responsibilities

• Provide technical consultative service during surgical cases.
• Manage inventory and invoicing for surgical products.
• Document product performance issues according to company policy.

Skills

Technical consultative service

Good communication skills

Interpersonal skills

Education

Bachelor's Degree or Diploma in Nursing or Health Sciences

Job description

In this role, we are looking for an experienced nurse with operation theatre scrub experience to be a key member of the Commercial team supporting our customers in the East Malaysia region. You will be the primary member providing top quality consultative service to our customers before, during and after conventional joint replacement surgeries. This role will be based in Kuching, Sarawak.

What You Will Do:

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer's application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need:

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders