Clinic Assistant

Beacon Hospital Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare facility in Selangor is seeking a Clinic Assistant to provide quality patient care and manage clinic operations. Responsibilities include coordinating appointments, maintaining patient records, and ensuring clinic cleanliness. Applicants should possess a minimum SPM certificate and experience in a similar role. This position offers structured working hours and collaboration with healthcare professionals to enhance patient satisfaction.

Qualifications

• Minimum SPM certificate with a pass in all subjects or Diploma holder.
• Experience as a Clinic Assistant in a Hospital or Clinic.

Responsibilities

• Provides safe and effective quality care to all patients.
• Ensures smooth running of the assigned clinic.
• Coordinates laboratory tests and medication orders.

Skills

Communication Skills

Customer Service

Attention to Detail

Education

Minimum SPM certificate or Diploma

Job description

Responsibilities

• Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.
• Acts as chaperon whenever required.
• Ensures smooth running of the assigned clinic as required.
• Maintains cleanliness of clinic and all equipment adhering all policies including Infection Control Policies.
• Update individual consultants census on daily basis
• Make a reminder call along with reminder message to patient a day before to confirm the patient’s appointment
• Coordinate laboratory tests, specialist referrals, and/or diagnostic procedures; medication orders and etc. for patients
• Answer telephone enquiries from patient and customers
• Preparing patient Medical Record by obtaining personal and health information.
• Maintaining patient data records for evaluation and health insurance purposes.
• Guiding patients through the clinic's various facilities and procedures.
• Performs miscellaneous job-related duties as assigned

Quality Improvement and Risk Management

• Observes and reports near miss, incidents, accidents, injuries and work-related illness.
• Promotes care and upholds patient and family’s right in relation to safety, privacy and confidentiality.
• Adheres to accreditation standards.

Resource Management and Data Entry

• Effective use of medical consumables / stationery in order to reduce wastage.
• Effective stock management inventory as per departmental requirements to ensure adequate supply.
• Performs accurate patient care charges.
• Ensures proper documentation and data entry using hospital system.
• Performs ad hoc task assigned by superior or management whenever required.

Customer Service

• Collaborate effectively with other team members, doctors and other departments through professionalism, effective communication and good customer services.

Working Hours

Monday-Friday (7.30am-5pm / 8.30am-6pm) & Saturday halday (7.30am-1pm)
Saturday allowance provided

Requirement

1. Minimum SPM certificate with a pass in all subjects or Diploma holder
2. Experience as a Clinic Assistant in a Hospital or Clinic