Clinic Assistant

ATJ Group Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare provider in Kuala Lumpur is seeking a diligent individual to provide patient care and manage appointment scheduling in a busy clinic environment. The ideal candidate will maintain accurate patient records and ensure a smooth flow of operations. Strong customer service and effective communication skills are required, as the role involves assisting diverse patients and handling inquiries. This position offers benefits such as incentives, medical leave, and employee discounts.

Benefits

Incentives/Commission

Overtime pay

EPF

SOCSO

Medical leave

Annual leave

Employee Discount on company products/services

Salary Increment

Qualifications

• Ability to provide excellent patient care and support under supervision.
• Competence in managing appointment scheduling efficiently.
• Experience with maintaining accurate patient records.

Responsibilities

• Greet patients and ensure a welcoming reception process.
• Schedule and confirm patient appointments effectively.
• Assist in basic patient care tasks and maintain records.
• Provide excellent customer service and support clinic operations.

Skills

Patient care

Appointment scheduling

Data entry

Inventory management

Customer service

Effective communication

Basic administrative tasks

Job description

Requirement

• Provide excellent patient care and support under the supervision of healthcare professionals.
• Manage appointment scheduling efficiently, ensuring minimal patient wait times and optimal clinic flow.
• Maintain accurate patient records and perform data entry tasks with attention to detail.
• Handle inventory management, including ordering supplies and ensuring stock levels are adequate.
• Deliver exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy.
• Communicate effectively in English, Bahasa Malaysia, and Mandarin to cater to a diverse patient base.
• Assist with basic administrative tasks to support the smooth operation of the clinic.

Responsibility

• Greet patients and visitors, ensuring a welcoming and efficient reception process.
• Schedule and confirm patient appointments, managing the appointment calendar effectively.
• Maintain accurate patient records, updating information and ensuring confidentiality.
• Assist in basic patient care tasks, such as taking vital signs and preparing patients for examinations.
• Manage inventory of medical supplies and equipment, placing orders when necessary.
• Handle phone calls and correspondence, providing information and directing inquiries appropriately.
• Perform data entry tasks, maintaining accurate records and generating reports as needed.
• Provide excellent customer service, addressing patient concerns and resolving issues promptly.
• Assist doctors and nurses during examinations and procedures, as required.
• Ensure the cleanliness and organization of the clinic environment, maintaining a safe and comfortable space for patients and staff.

Benefits

• Incentives/ Commission
• Overtime pay
• EPF
• SOCSO
• Medical leave
• Annual leave
• Employee Discount on company products/services
• Salary Increment

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