Client Support Representative

Asians Group; Remote; MYR 20,000 - 100,000; Full time

Job summary

A technology support firm located in Kuala Lumpur is looking for a bilingual Client Support Representative fluent in Chinese and English. The role involves providing exceptional technical support and customer service via tickets and chat. Candidates should have prior experience in a tech environment and possess basic IT knowledge. This position requires strong communication skills, problem-solving ability, and the willingness to work on a rotational shift, including weekends and holidays.

Qualifications

• Fluency in Chinese and English is mandatory.
• Experience in tech or customer service is required.
• Basic understanding of IT systems is necessary.

Responsibilities

• Provide technical support to clients via tickets and chat.
• Troubleshoot client issues related to software and hardware.
• Document client interactions and resolutions.

Skills

Fluent in Chinese

Fluent in English

Excellent communication skills

Problem-solving skills

Ability to multitask

Tools

Basic IT knowledge

Knowledge of Windows

Knowledge of Mac

Knowledge of iOS

Knowledge of Android

Networking knowledge

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Remote Job Position

About the job Client Support Representative

Job Title: Client Support Representative (Fluent in Chinese and English)

Job Summary: We are seeking a bilingual Client Support Representative to join our team. The successful candidate will be responsible for providing excellent technical support and customer service to our clients via tickets and chat messages. The candidate must be fluent in Chinese and English, have prior experience in a tech company, possess basic or intermediate IT knowledge, and be willing to work on a rotational shift.

Salary: $500 - $1,500 per month(Negotiable Depending on skill set and quality of previous work experience)

Responsibilities

Provide efficient and effective technical support to clients through the ticketing system and chat messages

Troubleshoot and resolve client issues related to software, hardware, and network connectivity

Document all client interactions, issues, and resolutions in our system

Work with other support team members to resolve complex technical issues

Follow up with clients to ensure that issues have been resolved to their satisfaction

Ensure that all client inquiries are addressed in a timely and professional manner

Escalate issues to appropriate departments as needed

Continuously update technical knowledge and skills through training and development

Qualifications

Fluent in Chinese and English (written and spoken)

Prior experience in a tech company or customer service environment

Basic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.)

Excellent communication skills, both written and verbal

Ability to multitask, prioritize, and manage time effectively

Strong problem-solving skills and attention to detail

Willingness to work on a rotational shift, including weekends and holidays