Client Success Manager: Onboarding & Campaign Growth

XCalibur Digital Sdn. Bhd.; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A digital marketing agency in Malaysia is looking for a Client Account Manager. The role involves client onboarding, monitoring campaign performance, and managing contract renewals. The ideal candidate should be immediately available, possess 1-3 years of experience in a client-facing role, and have agency experience. Responsibilities include internal meeting preparation, client meeting coordination, lead monitoring, and upselling opportunities. The agency fosters a dynamic environment with a focus on client relationships.

Qualifications

• Immediately available with previous agency experience.
• 1-3 years in a client-facing role.

Responsibilities

• Conduct internal meetings and prepare minutes of meetings (MoM).
• Coordinate onboarding meetings with clients and prepare documents.
• Monitor campaign performance and lead generation.
• Manage contract renewals and upselling opportunities.

Skills

Client management

Communication skills

Organizational skills

Problem-solving

Job description

A digital marketing agency in Malaysia is looking for a Client Account Manager. The role involves client onboarding, monitoring campaign performance, and managing contract renewals. The ideal candidate should be immediately available, possess 1-3 years of experience in a client-facing role, and have agency experience. Responsibilities include internal meeting preparation, client meeting coordination, lead monitoring, and upselling opportunities. The agency fosters a dynamic environment with a focus on client relationships.