Client Services Manager (Support)

Cushman & Wakefield; Kuala Lumpur; On-site; MYR 100,000 - 120,000; Full time

Job summary

A leading global real estate company is seeking a Client Services Manager in Kuala Lumpur, Malaysia. Your role will involve developing new business opportunities, maintaining strong relationships with stakeholders, and driving the success of integrated services. The ideal candidate has 5+ years in a similar position, excellent presentation skills, and a commitment to service excellence. You will collaborate closely with various teams to achieve performance objectives and enhance customer satisfaction.

Qualifications

• 5 years of relevant experience in a similar role in the built environment industry.
• Proven ability to support structured programs that align with financial and operational goals.
• Builds strong relationships with key clients and industry stakeholders.
• Demonstrates commercial awareness and contributes to business growth.

Responsibilities

• Develop new business opportunities in allocated country markets.
• Work closely with PDS leadership for new opportunities.
• Develop strong working relationships with PDS leadership and Country Heads.
• Maintain consistency in proposals and presentations across markets.

Skills

Relationship building

Commercial awareness

Strong presentation skills

Team collaboration

Integrity and ethical behavior

Job description

Overview

Job Title: Client Services Manager (Support)

Cushman & Wakefield is a trusted partner for Occupiers and Investors to manage their capital expenditure and project delivery in Asia Pacific. By seeing things differently, we anticipate market changes and are first to capitalize, ensuring clients and the business can be what’s next in their respective sectors.

The Client Services Manager maintains a significant, visible, and respected sales leadership presence across the PDS service line, acting as a connector across service lines and SEA countries to drive the success of our integrated Investor and Occupier services. This includes maximizing cross-sell opportunities and increasing share of wallet across our client base.

The role fosters a culture of trust, opportunity, and positive morale across the broader PDS organization, working closely with PDS Country Heads and Regional Directors to prepare the annual sales plan for PDS SEA. Together, they define clear and measurable financial and individual performance objectives, for which leaders are held accountable.

Strategic sales activity is coordinated in partnership with local Client Services leads, with monthly performance reviews conducted alongside PDS Country Heads and Regional Directors. The Client Services Manager actively advocates the ONEPDS ethos across the service line and into the wider Cushman & Wakefield ecosystem, reinforcing collaboration and shared success.

Ongoing developmental feedback is provided in partnership with leadership to continually raise expectations and performance standards. The role also maintains awareness of industry developments, competitive dynamics, client trends, and market opportunities to inform strategy and drive growth.

Job Description

• Develop new business opportunities in allocated country markets.
• Work closely with all PDS leadership and extended service offering in the development of new opportunities and positioning of PDS services to win new business.
• Develop strong working relationships with PDS leadership, PDS Client Services and Country Heads.
• Develop a network of contacts across wider Cushman & Wakefield business that will result in developing increased sales opportunities and working closely with PDS Alternative Assets, Development & Commercial Advisory and Sustainability groups and the like.
• Connect the dots with regional Key Accounts representative to map market opportunities.
• Maintain consistency in proposals and presentations across the markets with, in Country Heads, in country sales leads and wider SEA business.
• Maintain ENGAGE CRM platform, prepare for weekly and formal monthly sales performance reviews.

Requirements

• 5 years of relevant experience in a similar role in the built environment industry
• Proven ability to support the development of structured programs and initiatives that align with financial and operational goals.
• Builds strong relationships with key clients, potential clients, and industry stakeholders to help retain, support, and grow the PDS service line.
• Demonstrates commercial awareness and a track record of contributing to sustainable business growth, profitability, and value creation.
• Committed to excellence, continuous improvement, and delivering high standards across all areas of responsibility.
• Takes ownership and initiative to drive internal collaboration and service excellence.
• Builds trust with colleagues and stakeholders through integrity, consistency, and ethical behavior.
• Communicates openly and honestly, listens actively, and presents ideas with clarity and confidence.
• Establishes effective internal networks and builds confidence with teams and clients through proactive engagement.
• Considers the broader impact of actions and communications to ensure effectiveness and alignment.
• Adheres to company procedures and policies to safeguard the business and operate efficiently.
• Collaborates across service lines and demonstrates strong teamwork and alignment with the ONEPDS ethos. Dedicated to supporting client relationships by enabling high-quality, proactive service and seeking feedback to improve satisfaction and outcomes.
• Possesses strong presentation and facilitation skills, with the ability to engage stakeholders with credibility and presence.
• Maintains focus under pressure, conveys professional urgency, and demonstrates accountability in striving to exceed expectations.