Client Service Manager – Malaysia

Housing Market Group (HMG); Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading housing solutions provider in Malaysia is seeking a Client Service Manager to manage client relationships and develop custom solutions. The ideal candidate should possess a Bachelor's degree and 2-3 years of experience in a related field. Strong understanding of customer dynamics, proficiency in Microsoft Office, and the capability to work independently are essential. A passion for the digital space is highly valued. Interested applicants should submit their application to the careers email provided.

Qualifications

• 2 – 3 years of working experience in a related field/industry.
• Strong understanding of customer and market dynamics.
• Prior experience in corporate software sales is an advantage.

Responsibilities

• Manage client services and develop custom solutions for accounts.
• Coordinate communications and manage timelines effectively.
• Monitor account performance and ensure timely deliverables.

Skills

Customer and market dynamics understanding

Proficiency in Microsoft Office

PC and mobile device handling

Team player

Education

Bachelor’s Degree in Computer Science/IT, Engineering, Business Studies/Management, Marketing or Commerce

Job description

Overview

Job no:492680

Work type:Permanent Full Time

Location: Malaysia

Department:Sales

Responsibilities

• Looking for highly motivated and experienced individuals to join us as Client Service Manager
• Identifying and understanding issues, problems, and opportunities; proposing solution to address customers challenges and taking action based on sound analysis and judgment
• Develops and oversees the development of custom solutions to address the needs of accounts, effectively presents the solution and negotiates compensation ensuring a positive outcome for all parties.
• Coordinates communications between product and service team members and account managers; is accountable for overseeing deliverables and managing timelines
• Monitors accounts’ performance and works to ensure deliverables are fulfilled in a timely manner; ensure renewals are done promptly and are meeting or exceeding KPIs.
• Working closely with customers, channel partners, and account team members to meet business goals and objectives.

Requirements

• Possess at least Bachelor’s Degree either in Computer Science/Information Technology, Engineering, Business Studies/Management, Marketing, Commerce or equivalent
• 2 – 3 years of working experience in the related field/industry is required
• Prior experience in corporate software sales is added advantage
• Strong understanding of customer and market dynamics and requirements
• Strong proficiency in handling PC and mobile devices
• Proficiency in Microsoft Office
• Team player and able to work with minimal supervision

If this sounds like you and you have a passion for the digital space, then please submit your application to [e-mail]