Client Operations Officer, Forex Cash & Derivatives M/F

CACEIS; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading asset management company in Putrajaya seeks a Client Operations Officer for Forex Cash & Derivatives. This role entails processing FX payments, collaborating with internal and external teams, and investigating discrepancies. Requires a Bachelor's degree and proficiency in MS Office. Ideal candidates will have a background in FX processing and knowledge of industry practices. Join a dynamic team dedicated to operational excellence and client satisfaction.

Qualifications

• Tertiary educated with relevant background.
• Experience in FX processing environment.
• Knowledge of FX products, markets and industry practices.

Responsibilities

• Perform processing of FX including input, verify, validate and settle.
• Collaborate with internal front office and external stakeholders.
• Investigate and resolve FX breaks within timelines.
• Monitor FX Operations team mailboxes and act on queries.
• Contribute to FX projects and suggest improvements.

Skills

Proficient in MS Office

Bookkeeping literate

Education

Bachelor Degree / BSc Degree or equivalent

Tools

Milvus system

SWIFT

Job description

Client Operations Officer, Forex Cash & Derivatives M/F

Business type Types of Jobs - Asset Management

Job title Client Operations Officer, Forex Cash & Derivatives M/F

Contract type Permanent Contract

Expected start date 01/08/2025

Management position No

Job summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

This role will be responsible for day-to-day processing of third‑party FX payment on behalf of CACEIS clients instructions through a dedicated third‑party FX function which comes under TMS Operations. This includes understanding the client documents and retrieving the necessary information accurately to maintain the highest level of service quality and compliance. The team supports the FX operating model for the global region.

You will be supporting the Europe (LUX) business, working on shift hours of 3:00 pm–12:00 am or 4:00 pm–1:00 am Malaysia time.

What will you do?

• Perform processing of FX (pre‑ and post‑execution on a daily basis: input, verify, validate and settle FX executed by dealing room and sub‑custodians).
• Work collaboratively with both internal front office (trading desk), middle office, and other CACEIS business units and external stakeholders (sub‑custodians/agents) to ensure the operating model is robust and risk is mitigated.
• Investigate FX breaks and provide resolution within agreed timelines.
• Continuously monitor the FX Operations team mailboxes and FX confirmations to take swift action on instructions/queries received and perform necessary follow‑ups without delay.
• Contribute to FX projects and initiatives through ideas/suggestions to improve processes and controls.

Position location

Geographical area Asia, Malaysia

City Putrajaya

Candidate criteria

Minimal education level Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality Tertiary educated with relevant background

Level of minimal experience 0–2 years

Experience

• Experience in FX processing environment.
• Knowledge of FX products, markets and industry practices (SWIFT).

Required skills

• Proficient in MS Office and bookkeeping literate.

Technical skills required

• Knowledge of FX products, markets and industry practices (SWIFT).
• Experience in Milvus system.

Languages

English

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