Client Engagement Executive

HSBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international bank in Kuala Lumpur is seeking a Customer Acquisition Executive to support retail banking goals. The successful candidate will have a diploma or equivalent sales experience and strong interpersonal skills. Responsibilities include achieving sales expectations, engaging with customers, and participating in promotional events. Multilingual abilities and prior experience with affluent segments in finance will be beneficial. The role emphasizes a strong customer experience and adherence to banking standards.

Qualifications

• Ability to effectively engage with customers.
• Experience in fast-paced environments meeting sales targets.
• Knowledge in cards, loan and borrowing products.

Responsibilities

• Achieve performance expectations in the Retail business.
• Support roadshows/events for lead acquisition.
• Drive adherence to customer experience and operational standards.

Skills

Strong interpersonal and communication skills

Proven ability to meet sales KPIs

High self-discipline and accountability

Multilingual ability (English, Bahasa Malaysia and/or Mandarin)

Education

Minimum diploma in any field or equivalent sales experience

Job description

If you're looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC International Wealth and Personal Banking.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team in the role of Customer Acquisition Executive working together with colleagues to display HSBC values and achieve the vision to become the world's leading international bank.

Principal Responsibilities

• Achieve performance expectations and contribute toward the Retail business in line with IWPB strategic direction
• Support and engage in roadshows or events including approaching prospect leads for acquisition to deliver the overall sales result
• Proactively work with Managers and Team Leader Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities
• Champion and drive a culture that supports the HSBC branded customer experience
• Provide quality after sales engagement to strengthen long-term relationships
• Ensure 100% completion of mandatory training within deadlines
• Support achievement of HSBC vision, values, goals and culture in personal behavior, actions and decision making
• Demonstrate effectiveness, strong team player and can-do spirit by sharing knowledge and good practice
• Understand and adhere to regulations and regulatory guidance promptly by reporting any breaches in accordance with local procedures
• Ensure adherence to applicable global, regional and country standards and policies
• Safeguard the bank from loss and always protect the bank's reputation
• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Section 4 of the Group Operations FIM

Qualifications – External

• Minimum diploma in any field or equivalent sales experience
• Strong interpersonal and communication skills with the ability to engage with customers effectively
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
• High level of self-discipline, accountability and willingness to learn from mistakes to avoid repeated errors
• Demonstrated experience in acquiring affluent segment with strong product knowledge in cards, loan and borrowing products
• Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity.

www.hsbc.com/careers

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Issued by HSBC Bank Malaysia Berhad

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