Claims Process Analyst - Service Programs

AIG; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global insurance leader seeks a Claims Process Analyst in Kuala Lumpur to enhance claims operations. This role involves analyzing claims processes, implementing automation solutions, and training teams to ensure efficiency. Ideal candidates will have experience in process or business analysis, advanced Excel skills, and familiarity with automation tools. Join a collaborative environment that values inclusiveness and professional development, with access to extensive benefits and growth opportunities.

Benefits

Comprehensive benefits package

Professional development opportunities

Qualifications

• Proven experience in a process analyst, operations analyst, or business analyst role.
• Advanced proficiency in Excel, including use of pivot tables and VBA/macros.
• Familiarity with data automation tools is desirable.

Responsibilities

• Collaborate with claims team to understand operational pain points.
• Analyze existing claims processes to identify improvement opportunities.
• Design solutions to streamline manual processes using automation.
• Document process changes and provide training to the claims team.
• Support implementation of best practices across the team.

Skills

Process analysis

Advanced Excel

Problem-solving

Data quality assurance

Communication skills

Tools

Excel

Power Automate

Job description

Claims Process Analyst - Service Programs

At AIG, we are reimagining the way we help customers manage risk. Join us as a Claims Process Analyst to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in the Claims Department

At AIG, our claims teams are at the heart of delivering on our promise to customers—providing fair, efficient, and timely claims handling across a broad range of insurance products, including Personal Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining the claims experience by streamlining processes, harnessing technology, and evolving our approach to better support our customers when they need us most. AIG empowers claims professionals with the tools, training, and career development opportunities to grow, innovate, and make a meaningful impact—both for our customers and our business.

How you will create an impact

• Collaborate with claims team and relevant stakeholders to understand operational pain points, particularly related to the handling of bordereaux and bulk claims.
• Analyze existing end‑to‑end claims processes, workflows, and data handling practices to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design and implement solutions that streamline manual processes, including automation using Excel macros, formulas, or Power Automate.
• Standardize the way bordereaux are reviewed, reconciled, and approved for payment, ensuring accuracy, completeness, and compliance with AIG's claims handling guidelines, ensuring timely resolution.
• Document process changes and provide training to the claims team.
• Support the implementation of best practices and continuous improvement initiatives across the team.

What you'll need to succeed

• Proven experience in a process analyst, operations analyst, or business analyst role (experience in insurance or claims is preferred).
• Advanced proficiency in Excel, including use of pivot tables, formulas, and VBA/macros.
• Familiarity with Power Automate or other data automation tools is highly desirable.
• Strong problem‑solving skills, with a structured and analytical approach.
• Ability to communicate clearly with both technical and non‑technical stakeholders.
• Comfortable working with large datasets and ensuring data quality.
• Self‑motivated and able to work under pressure with a high level of responsibility.

Join us as a Claims Process Analyst to play a crucial role that will make the most of your technical expertise.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far‑reaching property casualty networks. It is an exciting time to join us—across our operations, we are thinking in new and innovative ways to deliver ever‑better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *************@aig.com.