Chief Operating Officer

Line Recruits; Bandar Baru Bangi; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading food service company in Bandar Baru Bangi, Selangor, seeks a Senior Operations Manager to lead and optimise operations across multiple sites. The role involves overseeing a large workforce, ensuring compliance with regulations, and driving operational efficiency. Ideal candidates will have 12-15 years of experience in managing food service operations, financial oversight, and strong people management skills. This position offers the opportunity to shape the future of our expansive service operations.

Qualifications

• 12–15 years of senior-level experience in food service or multi-site operations.
• Proven experience managing a large workforce of 800+ employees.
• Strong capability in budgeting and cost control.

Responsibilities

• Lead and optimise operations across 60+ camp sites and cafeterias.
• Oversee a 900+ operational workforce for productivity.
• Ensure Halal and safety compliance across all sites.
• Drive operational efficiency and cost control.
• Develop operational strategies for business expansion.

Skills

Financial management

Communication skills

People management

Stakeholder management

Negotiation skills

Adaptability

Education

Bachelor’s Degree in Business, Hospitality/F&B Management, Food Technology

Job description

Line Recruits – Bandar Baru Bangi, Selangor

Responsibilities

• Lead and optimise operations across 60+ camp sites, 8 cafeterias, and central kitchen facilities.
• Oversee and manage a 900+ operational workforce, ensuring effective manpower planning, productivity, and performance.
• Ensure strict Halal, hygiene, and safety compliance across all sites (JAKIM Halal standards, HACCP/ISO requirements).
• Drive operational efficiency through SOP implementation, cost control, supply chain optimization, and waste minimization.
• Financial Management & P&L Oversight
  • Full accountability of the company's Profit & Loss (P&L) results for all operational activities.
  • Develop, manage and monitor operating budgets and forecasts.
  • Identify opportunities for cost optimization and revenue generation.
  • Implement financial controls and reporting mechanisms to track key performance indicators (KPIs) and drive accountability across operational units.
  • Approve expenditures and resource allocation within budget guidelines.
• Business Performance & Growth
  • Develop operational strategies to support business expansion into new sites, industrial clients, and institutional contracts.
  • Lead project execution and mobilisation for new site openings and contract renewals.
  • Strengthen operational margins through revenue optimisation, cost monitoring, and continuous improvement initiatives.
• Service Quality & Client Relationship
  • Ensure high satisfaction levels for customers, clients, auditors, and regulatory bodies.
  • Act as the primary escalation point for major operational issues and service gaps.
  • Build trust-based relationships with client stakeholders, including government-linked partners.
• Governance & Risk Management
  • Implement strong controls over operational processes, procurement, and food handling standards.
  • Monitor operational KPIs, safety compliance, audits, and corrective action plans.
  • Proactively identify operational risks and execute mitigation strategies to protect the company’s brand and contracts.
• Leadership & People Development
  • Provide leadership to the heads of Operations, HR & Administration, HSE, QA/Production, Procurement, and Logistics.
  • Strengthen leadership bench through structured development, succession planning, and performance-driven culture.
  • Cultivate a collaborative, disciplined and service-oriented culture aligned with Bumiputera empowerment values.

Requirements

• Bachelor’s Degree in Business, Hospitality/F&B Management, Food Technology or related fields.
• Minimum 12–15 years of senior-level experience in food service, institutional catering, or large-scale multi-site operations.
• Proven experience managing large workforce (800+ employees) and multi-location operational structures.
• Strong financial management capability — budgeting, cost control, pricing strategy.
• Familiar with government and corporate contract operations, compliance standards, and audits.
• Effective communicator with strong stakeholder management and negotiation skills.
• High resilience, adaptability, and decision-making capability in fast-paced operational environments.