Service Advisor

Carro; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online automotive marketplace in Puchong is seeking an Automotive Service Advisor. You will be responsible for greeting customers, managing repair orders, and advising on vehicle maintenance. The ideal candidate should have a high school diploma and at least one year of experience in an automotive environment. Strong communication skills are essential, as well as a proactive attitude to improve customer satisfaction. Flexible working arrangements may be requested.

Benefits

Comprehensive benefits including medical and insurance

Flexible working arrangements

Learning and development programmes

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year experience in an automotive warehouse, repair center, dealership, or similar environment.

Responsibilities

• Greet customers and listen to their service requirements.
• Prepare and explain repair orders, cost estimates, and timelines.
• Communicate inspection results and recommend corrective actions.
• Monitor repair progress and update customers on changes or additional repairs.

Skills

Strong communication and presentation skills

Proactive attitude with a continuous improvement mindset

Strong problem-solving skills

Good time management and organizational skills

Education

High school diploma or equivalent

1 year of experience in automotive environment

Job description

Overview

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

Role and Responsibilities

• Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
• Advise customers on routine maintenance and necessary vehicle services
• Identify mechanical issues through customer consultation, inspection, or test drives
• Prepare and explain repair orders, cost estimates, labor, and timelines
• Communicate inspection results and recommend corrective actions
• Coordinate with technicians and dispatchers on incoming and ongoing work
• Schedule service appointments and manage customer and vehicle records
• Monitor repair progress and update customers on any changes or additional repairs
• Obtain customer approvals, signatures, and arrange payment methods
• Handle customer complaints professionally and promptly
• Ensure a friendly, timely, and accurate service experience
• Review and close repair orders, ensuring all work and authorizations are properly recorded
• Ensure vehicles are parked securely, locked, and keys are correctly labeled and stored
• Maintain and update service department forms, pricing guides, and menus
• Implement quality control procedures to prevent repeat repairs
• Uphold high customer satisfaction standards
• Handle phone inquiries related to service appointments and repair progress
• Inspect vehicles for body damage and provide repair recommendations and estimates
• Maintain a professional appearance at all times
• Keep the work area clean and organized
• Perform other duties as assigned

Qualifications & Education

• High school diploma or equivalent
• Minimum 1 year of experience in an automotive warehouse, repair center, dealership, or similar environment (preferred)
• Ability to perform all job duties effectively, with reasonable accommodations if required

Preferred Skills

• Ability to read and understand safety rules, manuals, and operating procedures
• Ability to write basic reports and communicate clearly with customers and staff
• Strong communication and presentation skills
• Proactive attitude with a continuous improvement mindset
• Strong problem-solving skills and ability to follow written, verbal, or visual instructions
• Good time management and organizational skills

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