Card Operations Lead — Member Services & Payments

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A banking institution in Kuala Lumpur is seeking a professional for the position of Card Member Services & Payments. The role involves managing card operations, ensuring compliance, and enhancing service quality. Candidates should have 5 to 10 years of experience in retail banking operations, particularly with credit/debit cards, and demonstrate strong leadership, organizational skills, and proficiency in Microsoft Office. Join a dynamic team focused on operational excellence and customer satisfaction.

Qualifications

• 5 to 10 years of experience in retail banking operations, especially in credit/debit cards.
• Team management experience with a minimum size of 10.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Plan and manage resources effectively to meet daily operations requirements.
• Ensure compliance with bank policies and guidelines.
• Conduct internal reviews to ensure performance standards are met.

Skills

Retail banking operations

Team management

Analytical skills

Problem-solving skills

Microsoft Office proficiency

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A banking institution in Kuala Lumpur is seeking a professional for the position of Card Member Services & Payments. The role involves managing card operations, ensuring compliance, and enhancing service quality. Candidates should have 5 to 10 years of experience in retail banking operations, particularly with credit/debit cards, and demonstrate strong leadership, organizational skills, and proficiency in Microsoft Office. Join a dynamic team focused on operational excellence and customer satisfaction.