Call Centre Agent (Travel Service)

Sinergia Talents; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Call Centre Agent to handle inbound and outbound calls for travel services. The role requires strong English communication skills and prior customer service experience. You will provide solutions to customer inquiries and manage complaints, ensuring high satisfaction levels. Candidates with a background in travel or insurance are preferred. A shift-based schedule is mandatory.

Qualifications

• Minimum 6 months to 1 year experience in Customer Service or Call Centre.
• Candidates from insurance or travel industries are an advantage.

Responsibilities

• Handle inbound and outbound calls from customers and clients.
• Provide accurate information and assistance to customer inquiries.
• Manage and resolve customer complaints efficiently.
• Ensure high-quality service standards and maintain customer satisfaction.

Skills

Excellent command of English

Strong communication skills

Problem-solving ability

Customer-first mindset

Education

SPM and above

Job description

About the job Call Centre Agent (Travel Service)

Job Overview

This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

Key Responsibilities

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.

Manage and resolve customer complaints or issues efficiently.

Accurately record customer interactions and update relevant systems.

• Ensure high-quality service standards and maintain customer satisfaction.
• Work on rotational shifts, including nights, weekends, and public holidays.

Requirements

• Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
• Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
• Education: SPM and above .
• Candidates from insurance or travel industries are an advantage (training provided).

Must be comfortable working in a shift-based schedule.

• Strong communication skills, problem-solving ability, and customer-first mindset.