Call Center Operations & Customer Care Assistant

PLUS Malaysia; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A highway service provider in Selangor is looking for a Customer Service Representative to manage incoming calls through PLUSLine and Emergency Telephone. The role involves registering customer feedback, performing follow-ups, and preparing reports. The ideal candidate should have strong communication and problem-solving skills, with attention to detail. Experience with customer management systems is a plus. This position requires compliance with established protocols and attention to service quality.

Qualifications

• Experience in handling customer calls and feedback.
• Ability to follow protocols and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Answer and manage calls through PLUSLine and Emergency Telephone.
• Register and manage customer feedback promptly.
• Prepare and submit weekly reports as required.

Skills

Customer service skills

Communication skills

Problem-solving

Tools

Customer Care Online Management System (CCOMS)

PRIME system

Job description

A highway service provider in Selangor is looking for a Customer Service Representative to manage incoming calls through PLUSLine and Emergency Telephone. The role involves registering customer feedback, performing follow-ups, and preparing reports. The ideal candidate should have strong communication and problem-solving skills, with attention to detail. Experience with customer management systems is a plus. This position requires compliance with established protocols and attention to service quality.