Café Operations Lead: Service & Training

TSL Catering F&B Sdn Bhd; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading catering company in Subang Jaya, Malaysia is seeking a management professional to oversee café staff and ensure operational excellence. Responsibilities include training new staff, managing schedules, resolving customer issues, and maintaining high food and beverage quality standards. Ideal candidates will possess strong leadership skills and a commitment to customer service. This role offers the opportunity to contribute to a dynamic team in a fast-paced environment.

Responsibilities

• Oversee the daily activities of all café staff during their shift.
• Train new employees on operational procedures and customer service standards.
• Assist the manager with staff scheduling to ensure adequate coverage.
• Motivate the team, delegate tasks, and address performance issues.
• Ensure guests receive prompt and professional service.
• Handle customer complaints and resolve issues efficiently.
• Coordinate opening and closing procedures, including cash handling.
• Maintain cleanliness and organization, ensuring compliance with safety regulations.
• Monitor inventory levels and place orders to prevent shortages.
• Supervise cash handling procedures and prepare daily banking reports.
• Identify methods to reduce waste and decrease operational costs.
• Ensure adherence to food and beverage quality standards.

Job description

A leading catering company in Subang Jaya, Malaysia is seeking a management professional to oversee café staff and ensure operational excellence. Responsibilities include training new staff, managing schedules, resolving customer issues, and maintaining high food and beverage quality standards. Ideal candidates will possess strong leadership skills and a commitment to customer service. This role offers the opportunity to contribute to a dynamic team in a fast-paced environment.