Cafe Manager

MBC Management Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cafe service provider located in Kuala Lumpur is seeking an experienced Cafe Manager. The ideal candidate should possess proven experience in cafe management and demonstrate strong customer service skills. Responsibilities include overseeing daily operations, managing staff, and developing strategies to improve profitability. You will also ensure compliance with health and hygiene standards. Benefits include EPF, SOCSO, annual and medical leave, and health insurance.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Proven experience in cafe management, demonstrating a strong understanding of daily operations.
• Proficiency in budgeting and financial management, including cost control.
• Exceptional customer service skills with the ability to create a welcoming atmosphere.

Responsibilities

• Oversee daily cafe operations, ensuring smooth and efficient service.
• Manage and train cafe staff to deliver exceptional customer service.
• Develop and implement strategies to improve cafe profitability.

Skills

Cafe management experience

Budgeting and financial management

Exceptional customer service

Communication in English, Bahasa Malaysia, and Mandarin

Team training and supervision

Knowledge of food safety and hygiene standards

Inventory management

Job description

Proven experience in cafe management, demonstrating a strong understanding of daily operations, customer service, and team leadership.

Proficiency in budgeting and financial management, including cost control, revenue generation, and P&L analysis.

Exceptional customer service skills with the ability to create a welcoming and positive atmosphere for all patrons.

Strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with diverse staff and customers.

Ability to train, supervise, and motivate a team of baristas, servers, and kitchen staff to ensure efficient and high-quality service.

Knowledge of food safety and hygiene standards, ensuring compliance with all relevant regulations and maintaining a clean and safe environment.

Experience in inventory management, including ordering, stock rotation, and minimizing waste.

Requirement

• Proven experience in cafe management, demonstrating a strong understanding of daily operations, customer service, and team leadership.
• Proficiency in budgeting and financial management, including cost control, revenue generation, and P&L analysis.
• Exceptional customer service skills with the ability to create a welcoming and positive atmosphere for all patrons.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with diverse staff and customers.
• Ability to train, supervise, and motivate a team of baristas, servers, and kitchen staff to ensure efficient and high-quality service.
• Knowledge of food safety and hygiene standards, ensuring compliance with all relevant regulations and maintaining a clean and safe environment.
• Experience in inventory management, including ordering, stock rotation, and minimizing waste.

Responsibility

• Oversee daily cafe operations, ensuring smooth and efficient service.
• Manage and train cafe staff, including baristas, servers, and kitchen personnel, to deliver exceptional customer service.
• Develop and implement strategies to improve cafe profitability, including cost control, sales growth, and marketing initiatives.
• Maintain inventory levels, order supplies, and manage vendor relationships to ensure adequate stock and competitive pricing.
• Ensure compliance with health and safety regulations, maintaining a clean and sanitary environment.
• Handle customer inquiries and complaints promptly and professionally, resolving issues to ensure customer satisfaction.
• Create and manage the cafe's budget, monitoring expenses and revenue to achieve financial targets.
• Develop and implement marketing strategies to attract new customers and retain existing ones, including social media campaigns and promotions.
• Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance