Cafe Assistant Manager/Trainee

WAMU KIDS SDN BHD; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A family-oriented café in Selangor is seeking a motivated Cafe Assistant Manager / Management Trainee to support daily operations and develop leadership skills. The ideal candidate enjoys working in a fast-paced food and beverage environment that serves families and children. Responsibilities include overseeing café operations, supervising staff, and ensuring a welcoming atmosphere. Fresh graduates or those with 1-3 years of experience in F&B are encouraged to apply. Good English communication skills are essential, and knowledge of Mandarin is a plus.

Qualifications

• Fresh graduates or candidates with 1-3 years of experience in F&B are welcome.
• Prior experience as a Supervisor, Senior Crew, or Team Leader is an advantage.
• Good communication skills in English; Mandarin is a plus.

Responsibilities

• Assist in overseeing daily café operations.
• Support in managing opening and closing procedures.
• Handle customer inquiries, feedback, and complaints professionally.

Skills

Customer-oriented

Good communication skills in English

Ability to work in a team

Education

Fresh graduates or candidates with 1-3 years of F&B experience

Prior experience as Supervisor or Team Leader

Job description

We are looking for a motivated and customer-focused Cafe Assistant Manager / Management Trainee to support daily café operations and grow into a leadership role. This position is ideal for someone who enjoys a fast-paced F&B environment, loves working with people (especially families and children), and is eager to develop management skills.

Key Responsibilities

• Assist in overseeing daily café operations to ensure smooth service flow and operational efficiency.
• Support in managing opening and closing procedures.
• Ensure food, beverage, and service quality meet company standards.

Team Supervision & Training

• Supervise service crew and kitchen staff during shifts.
• Assist in training new staff on service standards, SOPs, hygiene, and safety procedures.
• Motivate the team to deliver friendly, efficient, and consistent customer service.

Customer Experience

• Handle customer inquiries, feedback, and complaints professionally.
• Ensure a welcoming, clean, and child-friendly café environment.
• Support birthday parties, celebrations, and special events held at the café.

Inventory & Cost Control

• Assist in monitoring stock levels, ordering supplies, and minimizing wastage.

Operational Coordination

• Work closely with kitchen, service, and management teams to ensure smooth daily operations.

Reporting & Administration

• Support administrative tasks such as staff scheduling and basic documentation.

Ad-hoc Duties

• Carry out other duties assigned by management to support café operations.

Job Requirements

• Fresh graduates or candidates with 1–3 years of F&B experience are welcome.
• Prior experience as a Supervisor, Senior Crew, or Team Leader is an advantage.
• Good communication skills in English (Mandarin is a plus).
• Customer-oriented, responsible, and able to work well in a team.
• Willing to work shifts, weekends, and public holidays.
• Enjoy working with children and families.