Cabin Steward -Mandarin Speaker

Belmond; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

A luxury train service is seeking a Cabin Steward in Johor Bahru, Malaysia. The role emphasizes exceptional guest service, attention to detail, and fluent Mandarin communication. You'll ensure comfort and satisfaction aboard while maintaining hygiene and safety standards. Full training will be provided for the right candidates who demonstrate a passion for travel and guest interaction. Join us and create unforgettable experiences for our guests.

Benefits

Competitive salaries and insurance plans

Meals and uniforms provided

Wellness programmes

Complimentary experiences at destinations

Qualifications

• 1-2 years relevant experience within a similar role.
• Previous experience in a similar role – advantageous.
• Hospitality experience advantageous, preferably in a luxury environment.
• Fluent in English; additional languages are a benefit.

Responsibilities

• Ensure the highest level of passenger services, including embarkations and disembarkations.
• Maintain hygiene standards throughout the train.
• Take note of guest preferences and convey them appropriately.
• Ensure compliance with safety regulations.

Skills

Fluent in Mandarin

Attention to detail

Time management skills

Good knowledge of food and beverage

Understanding of housekeeping tasks

Education

Hospitality qualification

Job description

As a Cabin Steward on Eastern & Oriental Express, a Belmond train, you are an integral part of a dedicated team committed to delivering impeccable cabin care. Through meticulous preparation and a focus on guest satisfaction, you bring the highest standards of comfort and service to life for our discerning travelers.

This pivotal role requires an unwavering commitment to personalized service, ensuring the comfort, satisfaction, and safety of every guest throughout their journey. Your meticulous attention to detail and dedication to delivering a truly luxurious client experience are paramount to upholding our esteemed reputation.

Primary responsibilities

• Ensure the highest level of passenger services, including embarkations, disembarkations, breakfast and afternoon tea services, turndown and cabin servicing, as well as personalized butler services and pre/post-departure arrangements. This includes effectively communicating with and assisting Mandarin‑speaking guests.
• Provide a high cleaning standard in guest cabins and public areas.
• Provide efficient, personalized and timely service to our guests in their cabins, in accordance with Belmond and LQA standards, specifically assisting Mandarin‑speaking guests with their needs and preferences.
• Take note of guest preferences and share these when appropriate with the relevant teams, ensuring that specific preferences of Mandarin‑speaking guests are accurately conveyed.
• Clean the guest's cabins and bathrooms according to departmental standards.
• Maintain hygiene standards throughout the train by ensuring constant cleaning and sanitizing of all touch points.
• Ensure compliance with safety regulations and protocols, including those established by the railway authorities, and effectively communicate these to Mandarin‑speaking guests if needed.
• Follow environmental regulations and take measures to minimise our environmental impact.
• Perform your work to at least the minimum performance standards explained to you and required of you in your role, and ensure that you work in a manner that complies with any applicable quality assurance standards and standard operating procedures, including providing services to Mandarin‑speaking guests with cultural sensitivity.

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practice working together and forge a great team spirit prior to the launch date.

Easter & Oriental Express – a living legend

Easter & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off‑train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.

Everything about our train is extraordinary – and we want you to be, too.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

• 1-2 years relevant experience within a similar role.
• Fluent in Mandarin.
• Previous experience in a similar role – advantageous.
• Hospitality experience advantageous, preferably in a luxury environment.
• Hospitality qualification advantageous.
• Attention to detail.
• Time management skills.
• Good knowledge and understanding of food and beverage and butler service.
• Food and beverage product knowledge.
• Understanding of housekeeping tasks & practices – bed‑making, dusting, arranging guest supplies etc.

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self‑assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can‑do attitude.

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide.

Benefits

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and insurance plans.
• Complimentary and preferred‑rate experiences at our iconic destinations.
• Wellness programmes.
• Meals and uniforms provided.

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work‑life balance, alternating between time on the train and time off between journeys.