Business Support Specialist

CTC Global; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a Business Support Specialist to support Sales Account Managers and Vendors by generating costings, managing contracts, and collaborating with Service Delivery Managers. The ideal candidate holds a Bachelor's degree in IT or Business, is fluent in English, and possesses strong problem-solving and communication skills. This role offers the opportunity to work in a fast-paced environment with diverse tasks, driving efficiency in operations related to maintenance support and Go-To-Market strategies.

Qualifications

• Bachelor's degree in a relevant field is required.
• Fluent in English with excellent written and verbal communication skills.
• Ability to efficiently handle multiple tasks and work under tight deadlines.

Responsibilities

• Serve as the primary liaison for Sales Account Managers, Principals, and Vendors.
• Proactively generate costing and prepare quotations with vendors.
• Follow up on maintenance contracts for timely renewal.
• Prepare and track forecasts for maintenance services.
• Coordinate with Service Delivery Managers on maintenance activities.
• Assist in identifying Go-To-Market strategies.

Skills

Problem-solving

Analytical abilities

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor's Degree in IT, Business Administration, Supply-Chain Management, Finance, or Economics

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

The Business Support Specialist plays a pivotal role in supporting the Sales Account Managers, Principals, and Vendors by focusing on proactive costing generation, maintenance contract followup, and closure. The role involves assisting in pricing, sourcing, preparing bills of materials (BOM), and quotations, while ensuring effective communication with partners and vendors. Additionally, this position tracks maintenance contract renewals and collaborates with Service Delivery Managers to ensure smooth operations related to maintenance support. A key part of the role is to assist the Business Manager in identifying Go-To-Market strategies when necessary.

Role Summary

The Business Support Specialist plays a pivotal role in supporting the Sales Account Managers, Principals, and Vendors by focusing on proactive costing generation, maintenance contract followup, and closure. The role involves assisting in pricing, sourcing, preparing bills of materials (BOM), and quotations, while ensuring effective communication with partners and vendors. Additionally, this position tracks maintenance contract renewals and collaborates with Service Delivery Managers to ensure smooth operations related to maintenance support. A key part of the role is to assist the Business Manager in identifying Go-To-Market strategies when necessary.

Responsibilities

• Primary Contact Point: Serve as the primary liaison for Sales Account Managers, Principals, and Vendors for business and maintenance-related matters.
• Costing & Pricing: Proactively generate costing, assist with pricing strategies, and prepare quotations, collaborating with vendors on pricing aspects.
• Contract Management: Follow up on maintenance contracts to ensure timely renewal and closure, tracking contract renewal rates.
• Forecasting & Reporting: Prepare, monitor, and track forecasts for maintenance services, providing detailed reports on business support operations.
• Collaboration with Service Delivery Managers: Coordinate closely with Service Delivery Managers on relevant maintenance support activities to ensure alignment with business goals.
• Go-To-Market Strategy: Assist in identifying and implementing effective Go-To-Market strategies in collaboration with the Business Manager.

Education and Experience

• Qualifications: Bachelor's Degree in IT, Business Administration, Supply-Chain Management, Finance, Economics, or a related field.
• Technical Expertise: Proficient in handling multiple tasks efficiently, with strong problem-solving and analytical abilities.
• Communication Skills: Fluent in English, with excellent written and verbal communication skills.
• Interpersonal Skills: Strong organizational, communication, and interpersonal abilities; able to maintain a positive attitude under pressure.
• Adaptability: Comfortable working under tight schedules, maintaining efficiency and accuracy in a fast-paced environment, and effectively handling diverse groups of users and assignments.
• Computer Skills: Experienced in the use of computers and office suites (Excel, PowerPoint, MS Word, etc.)
• Additional Advantage: Knowledge of products in Networking, Server, or Security will be an added advantage.