Business Support

IFB International Freightbridge; Hulu Kelang; On-site; MYR 30,000 - 50,000; Full time

Job summary

A logistics company in Kuala Lumpur is looking for a Business Support professional to handle customer inquiries, facilitate operations, and coordinate communication. The ideal candidate has at least 3 years of experience in logistics or freight forwarding and strong communication skills. Join a passionate and innovative team with career development opportunities.

Benefits

In-house training

Career development opportunities

Innovative work culture

Qualifications

• At least 3 years of relevant working experience in logistics/freight forwarding.
• Fresh graduates are encouraged to apply.
• Ability to interact with diverse cultures.

Responsibilities

• Coordinate personnel and processes for effective operations.
• Communicate with customers and follow up on leads.
• Handle customer inquiries and complaints.

Skills

Communication skills

Multitasking

Customer service

Knowledge of logistics

Education

STPM/Professional Certification/Diploma in Logistics or related field

Tools

MS Office

Job description

Overview

Location: Kuala Lumpur (Port Kelang), Malaysia

As the Business Support you will be responsible to execute and facilitate the daily operations of the company.

Responsibilities

• Coordinate personnel and processes to achieve effective communication, negotiation, customer-oriented approach and distribution of goods to ensure smooth operations across channels
• Communicate with customers, make outbound calls to potential customers, follow up on leads, and identify sales opportunities by understanding customer needs
• Answer potential customers' questions and provide additional information by email; route qualified opportunities to the appropriate sales executives for development and closure
• Collaborate with marketing and product teams to align strategies and optimize business opportunities
• Handle customers’ inquiries, requests, and complaints related to delivery and billing statements
• Work in a small, harmonized team and cover all aspects of the sales and operations process
• Perform other ad-hoc tasks, urgent duties and projects as required

Qualifications

• At least STPM/Professional Certification/Diploma, preferably in Logistics, Supply Chain Management, Business Management and/or Marketing. Fresh graduates are encouraged to apply
• Minimum 3 years of relevant working experience in logistics/freight forwarding
• Ability to multitask and track multiple processes throughout the supply chain
• Excellent communicator with the ability to interact with people of diverse cultures
• Positive customer service skills with clear and effective communication
• Proficient in MS Office and computer knowledge

Benefits

• In-house training and upskilling programs
• Passionate, innovative and energetic work culture
• Career development and growth potential

Join our team and be a part of an exciting journey to success. If you are a self-driven individual with a passion for business development and believe you have what it takes to contribute to our company, we would love to hear from you. Please send your updated resume and a compelling cover letter explaining why you are the perfect fit for this role.

Apply via E-Mail