Business Process Senior Consultant

TipTopJob.com Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Kuala Lumpur is seeking a Business Process Senior Consultant to guide enterprise customers through the design and delivery of SmartRecruiters solutions. The ideal candidate will have over 5 years of experience in consulting roles, particularly in business process design and change management. Responsibilities include leading complex client engagements, optimizing business processes, and fostering strong relationships with executives. This role offers opportunities for skill growth and continuous learning.

Benefits

Constant learning

Skill growth

Great benefits

Qualifications

• 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions.
• Proven ability to lead complex engagements with a strong background in business process design.
• Solid experience in change management or strategy consulting.

Responsibilities

• Act as a strategic advisor to customers, aligning their talent acquisition vision.
• Lead end-to-end SmartRecruiters implementations.
• Oversee complex client engagements managing scope and risks.

Skills

Business process design

Change management

Client leadership

Analytical mindset

Communication

Education

5+ years in client-facing consulting

Tools

Signavio

Job description

Business Process Senior Consultant, SmartRecruiters

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Role

As a SmartRecruiters Business Process Senior Consultant, you will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes.

This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of SmartRecruiters’ consulting and services offerings. The role champions innovation, continuous improvement, and the adoption of best practices across the SmartRecruiters ecosystem.

What You’ll Do

• Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters'' solutions and best practices.
• Lead end-to-end SmartRecruiters implementations, from discovery and design through deployment and adoption.
• Design and optimize industry-specific business processes, driving innovation and measurable business impact.
• Translate business requirements into solution architectures, including integrations and enterprise IT alignment.
• Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise.

Lead Delivery & Manage Risk

• Oversee complex client engagements, managing scope, risks, timelines, and dependencies.
• Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment.
• Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams.

Drive Adoption & Value

• Validate customer success criteria and align adoption strategies to business outcomes.
• Analyze usage data, KPIs, and insights to drive optimization, adoption, and long-term value realization.
• Partner with Customer Success teams to develop account strategies that support renewals and long-term retention.
• Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers.

Support Growth & Thought Leadership

• Support pre-sales efforts, including solution reviews, feasibility assessments, and executive workshops.
• Present insights and recommendations to senior customer stakeholders, influencing strategic decisions.
• Provide expert guidance on career sites, employer branding, web design, and user experience best practices.
• Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best-practice delivery.
• Design and facilitate customer workshops, training sessions, and adoption events.
• Contribute to the evolution of SmartRecruiters’ services portfolio by creating reusable frameworks, templates, and methodologies.

What You Bring

• Experience: 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client-facing consulting role.
• Consulting & Project Leadership: Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
• Business Process Expertise: Strong background in business process design, transformation, and IT architecture (Signavio experience preferred).
• Technical Fluency: Ability to quickly understand technical concepts and apply them in enterprise environments.
• Change & Transformation: Solid experience in change management, transformation programs, or strategy consulting.
• Client Leadership: Demonstrated success building trusted relationships with executive stakeholders and partners.
• Communication: Clear, confident communicator with experience presenting to senior business and technical audiences.
• Mentorship: Passion for developing others and raising the bar on delivery excellence.
• Analytical Mindset: Data-driven problem solver with the ability to turn insights into action.
• Industry Knowledge: Understanding of talent acquisition, HR technology, and evolving industry trends.
• Digital & Brand Awareness: Familiarity with career site UX, employer branding, and web best practices.

How Success Is Measured

• Customers achieve measurable business outcomes through adoption and process optimization.
• Projects are delivered on time, at high quality, and with strong executive satisfaction.
• Customer Success and partner teams are enabled with scalable consulting frameworks and best practices.
• Strategic customer relationships drive renewals, advocacy, and long-term growth.
• Continuous improvement and innovation are embedded across delivery and services offerings.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.