Business & Performance Manager

Talent Recruit; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Business & Performance Manager to establish performance metrics and enhance service delivery at a new Shared Services Centre in Kuala Lumpur. The ideal candidate will have a postgraduate diploma, a minimum of 5 years in performance management or analysis, and experience in SSC or BPO environments. The role includes developing KPIs, managing teams, and supporting operational projects.

Benefits

Base Salary

13th Month Bonus

Performance Bonus

Qualifications

• Minimum 5 years experience in controlling, performance management, or business analysis.
• SSC or BPO experience managing performance and reporting.
• Strong skills in data analysis, reporting, and process improvement.

Responsibilities

• Develop and monitor SSC KPIs and performance reports.
• Analyze variances and drive corrective actions to improve service delivery.
• Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
• Lead continuous improvement initiatives and process enhancements.
• Oversee team recruitment, training, and performance development.

Skills

Data analysis

Performance management

Process improvement

Leadership

Education

Postgraduate Diploma or equivalent

Tools

ERP systems (IFS preferred)

MS Office

Job description

About the job Business & Performance Manager

About the Role

We are representing one of our clients who is - setting up a Shared Services Centre (SSC) in Kuala Lumpur and looking for an experienced Business & Performance Manager to lead performance management, service delivery monitoring, and continuous improvement initiatives.

Responsibilities

• Develop and monitor SSC KPIs and performance reports.
• Analyze variances and drive corrective actions to improve service delivery.
• Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
• Support SSC budgeting, forecasting, and P&L variance analysis.
• Ensure compliance with internal controls and regulatory standards.
• Lead continuous improvement initiatives and process enhancements.
• Manage internal customer relationships and ensure SSC services meet business requirements.
• Oversee team recruitment, training, and performance development.
• Support ERP system upgrades and operational projects.

Requirements

• Postgraduate Diploma or equivalent experience in senior performance management roles.
• Minimum 5 years experience in controlling, performance management, or business analysis.
• SSC or BPO experience managing performance and reporting.
• Proficiency in ERP systems (IFS preferred) and MS Office.
• Strong skills in data analysis, reporting, and process improvement.
• Leadership experience in managing teams and working with senior stakeholders.
• Ability to manage projects and lead operational changes.

Additional Information

• This role involves being actively involved in the initial SSC setup phase, including recruitment, policy development, team structuring, and possible travel

Base Salary + 13th Month Bonus + Performance Bonus

Interested candidates are encouraged to submit their updated resume, highlighting relevant PTP and SSC/BPO experience or email to mona(at)talentrecruit.com.my Only Shortlisted Candidates Will Be Notified