Business Operations Specialist

Alibaba Group; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading e-commerce company is looking for a skilled professional to handle financial reconciliation and support marketplace growth initiatives. Responsibilities include executing reconciliation processes, managing marketing content, and ensuring compliance with financial cycles. Candidates should have 2-4 years of relevant experience, strong analytical skills, and proficiency in Excel. The position is based in Kuala Lumpur and focuses on enhancing operational efficiency in collaboration with internal teams and external partners.

Qualifications

• 2-4 years of experience in business or finance operations.
• Proven experience in reconciliation and settlement processes.
• Excellent communication skills for coordinating with teams and partners.

Responsibilities

• Execute manual reconciliation and settlement flows for business accounts.
• Manage monthly closing activities and analyze reconciliation data.
• Support marketing content deployment and campaign execution.

Skills

Manual reconciliation

Data analysis

Cross-functional coordination

Communication

Operational excellence

Tools

Excel

CRM tools

Job description

Contract Position, Work for Alibaba Group

Work Place: Lazada office, UOA Corporate Tower, Kuala Lumpur

【Job Resonsibility】

1. Financial Reconciliation & Settlement Operations
   • Execute manual reconciliation and settlement flows for business accounts receivable (AR) in compliance with regulatory and partner requirements.
   • Manage end-to-end monthly closing activities: generate invoices, perform reconciliation with external partners, and ensure timely settlement.
   • Analyze reconciliation data to identify discrepancies, resolve issues, and provide accurate answers to related queries.
   • Handle monthly partner-specific reconciliation for Singapore (Add-on & MP products, 3 partners) and Malaysia (MP products, 4 partners).
2. Marketplace Growth & Marketing Operations Support
   • CRM Management: Execute manual push notification setups and conduct manual customer outreach for benefit expiry reminders.
   • Marketing Content Deployment: Edit banner visuals and manage the setup/upload of marketing banners across key digital interfaces (e.g., homepage, Paylater, wallet), including slot coordination with relevant stakeholders.
   • Promotion Execution: Support campaign setup by creating Customer Data Platform (CDP) segments and configuring vouchers/promotions.

【Job Requirement】

• 2-4 years of experience in business operations, finance operations, or a similar analytical/execution role.
• Proven experience in manual reconciliation, invoicing, and settlement processes, preferably within a fintech, financial services, or regulated industry.
• Hands-on experience with for manual campaigns and marketing content management for online/eComm platforms.
• Experience in cross-functional coordination, managing multiple external partners, and adhering to monthly financial closing cycles.
• Analytical & Detail-Oriented: Strong ability to manage complex reconciliation data with high accuracy.
• Operational Excellence: Skilled in executing standardized, repetitive operational tasks efficiently and reliably.
• Communication & Coordination: Excellent skills to coordinate with internal teams (Marketing, Product, Finance) and external partners.
• Tool Proficiency: Advanced proficiency in Excel (for data analysis and reconciliation); familiarity with CRM marketing, user growth targeting and analysis, and basic graphic editing tools is a plus.
• Adaptability & Proactivity: Ability to manage multiple work streamsand proactively follow up on dependencies (e.g., slot requests).