Business Development Manager

Newstar Agencies; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics services provider is seeking an experienced account manager to lead relationships with Asia MNC accounts in Malaysia. The role involves developing annual plans, executing business strategies, and resolving operational challenges to enhance customer satisfaction. Ideal candidates should have at least 3 years of experience in business development or strategic sales within the logistics industry. Proficiency in Mandarin and English is required, with a strong understanding of cross-cultural business practices.

Qualifications

• Minimum of 3 years of experience in business development or account management.
• Strong knowledge of international logistics or freight forwarding.
• Experience with Chinese business culture preferred.

Responsibilities

• Manage and develop relationships with Asia MNC accounts.
• Execute annual account plans to drive revenue growth.
• Conduct market research and provide strategic insights.
• Ensure operational challenges are addressed to maintain satisfaction.

Skills

Account strategy development

Relationship building

Cross-cultural communication

Analytical skills

Fluent in Mandarin and English

Education

Bachelor's degree in Business or Logistics

Job description

Serve as primary lead for managing and developing relationships with assigned Asia MNC accounts with Malaysia.

Develop and execute comprehensive annual account plans and budgets to drive revenue, GP and volume growth across all products (Air, Ocean, Land, Contract Logistics).

Understand customer supply chains deeply to identify opportunities and position Newstar as a reliable, strategic global partner.

RESPONSIBILITIES

• Serve as primary lead for managing and developing relationships with assigned Asia MNC accounts with Malaysia.
• Develop and execute comprehensive annual account plans and budgets to drive revenue, GP and volume growth across all products (Air, Ocean, Land, Contract Logistics).
• Understand customer supply chains deeply to identify opportunities and position Newstar as a reliable, strategic global partner.
• Business Development & Sales Execution:
  • Act as an "ice-breaker" to open doors with new local Chinese customers and develop new potential opportunities in the region.
  • Manage the full sales cycle for strategic opportunities, from prospecting and negotiation to closing.
  • Support the implementation of new business, ensuring a smooth handover to operational teams.
• Collaboration & Stakeholder Management:
  • Bridge efficient communication and collaboration between HQ and the local partner, leveraging its commercial experience and the partner's operational capabilities.
  • Work closely with Corporate Account Managers and internal stakeholders (Operations, Customer Service, Product) to align strategies, processes, and customer communication.
  • Run regular Monthly/ Quarterly Business Reviews of customers, presenting performance insights and strategic direction.
• Operational Excellence & Problem Solving:
  • Ensure operational challenges are resolved promptly to maintain a high level of customer satisfaction.
  • Oversee the design and implementation of efficient operational setups, such as control towers, EDI connections, and data reporting.
  • Manage Accounts Receivables for the assigned customers.
• Market Intelligence & Planning:
  • Conduct market research within the local market to identify trends and new business opportunities.
  • Provide strategic input for regional planning and budget forecasting.

REQUIREMENTS

• Education & Experience:
  • Bachelor's degree in Business, Logistics, or a related field.
  • Minimum of 3 years of experience in business development, key account management, or strategic sales within the international logistics/freight forwarding industry.
• Knowledge & Skills:
  • Strong ability to develop long-term account strategies and execution plans.
  • Exceptional skills in building and maintaining relationships with senior client management and internal stakeholders.
  • Experience with Chinese business culture is highly preferred. Ability to work effectively in a cross-culture, cross-functional, matrix environment.
  • Strong financial and process analytical skills.
  • Proficiency in Mandarin and English is required. Fluency in the local language is preferred.
• Personal Attributes:
  • Can-do attitude, proactive, entrepreneurial, and strong problem-solver.
  • Resilient and able to work effectively in a deadline-driven environment.
  • Excellent project management skills.
  • Professional and high integrity.