Business Analyst / Technical Writer

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology consultancy based in Kuala Lumpur is seeking a skilled Business Analyst or Technical Writer. The role involves supporting requirement workshops, preparing structured documentation such as BRS and SRS, and documenting workflows and system interactions. Candidates should have 2-5 years of experience, strong writing skills, and a degree in IT or related fields. This is an excellent opportunity to contribute to documentation quality and process modeling in a dynamic environment.

Qualifications

• 2-5 years of experience in BA or Technical Writing roles.
• Experience documenting data-driven systems or multi-module applications preferred.
• Basic knowledge of workflows and system behaviour.

Responsibilities

• Support requirement workshops across multiple user groups.
• Prepare structured documentation including BRS, SRS, and functional descriptions.
• Document workflows, use cases, and system interactions.

Skills

Strong writing

Documentation skills

Summarisation skills

Education

Degree in IT/Business IT/Communications or related field

Job description

• Support requirement workshops across multiple user groups or departments.
• Capture detailed notes, decisions, and requirement points during meetings.
• Prepare structured documentation including BRS, SRS, SDS and functional descriptions.
• Document workflows, use cases, data mapping, and system interactions.
• Assist in modelling processes involving data collection, validation, automation, or reporting.
• Create diagrams (flowcharts, process maps) for review by stakeholders.
• Ensure documentation quality, consistency, clarity, and compliance with templates.
• Organise documentation folders, revision logs, and update cycles.
• Liaise with technical teams to ensure documentation aligns with system logic.

Requirements

• 2-5 years of experience in BA or Technical Writing roles.
• Strong writing, documentation, and summarisation skills.
• Experience documenting data-driven systems, analytics/reporting modules, or multi-module applications preferred.
• Experience in government or public-sector projects is an advantage.
• Basic knowledge of workflows, system behaviour, and requirement structures.
• Degree in IT/Business IT/Communications or related field.