Business Analyst- SSC

Brenntag; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global chemical distribution company in Selangor is seeking a professional with strong Power BI expertise to enhance business insights through effective data reporting. Responsibilities include monitoring KPIs, supporting training initiatives, and improving service performance. The ideal candidate will have 3-5 years of relevant experience, including hands-on skills with Power BI and strong communication abilities, fostering a high-performing culture within teams.

Qualifications

• 3-5 years of overall professional experience, with a minimum of 2 years in a shared services environment.
• 2-3 years of hands-on experience with Power BI, Power Apps, and Power Automate.

Responsibilities

• Monitor work execution according to service management.
• Support service and operations optimization through tools and good practices.
• Develop service performance monitoring reporting.

Skills

Power BI

Analytical skills

Communication skills

Teamwork

Problem-solving

Tools

SAP

MS Office

Job description

We are looking for someone with strong Power BI expertise who can effectively correlate data with business insights and present them in a clear, impactful manner.

Address:

Suite 19-1 & 19-2B Level 19 The Pinnacle, Persiaran Lagoon

47500 Bandar Sunway

Malaysia

Duties and Responsibilities

• Monitor work execution in accordance with the service management framework by providing timely and accurate customer service
• Develop service performance monitoring reporting (from data to insight) for internal and stakeholders reporting
• Continually working with SM Manager to simplify the service & performance reporting mechanism and improve the report content to stay relevant according to priority
• Monitor team KPIs, identify repetitive issues or risks and propose improvement opportunities
• Support service and operations optimization by sharing tools and good practices
• Support continuous improvement initiatives in process efficiency and effectiveness
• Escalate any potential issues/ risks which require senior stakeholders’ management
• Support training to SSC teams related to service management methodology and data analysis, lead initiative when applicable
• Being the advocates of change within SSC for growth mindset and lean thinking through inspiring, guiding or supporting SSC team members, bring them on the journey of high performing culture
• Support other Service Management related projects when applicable.

Experience

• Candidates should have 3–5 years of overall professional experience, with a minimum of 2 years in a shared services environment.
• Exposure to P2P, O2C, or R2R processes is a plus but not mandatory.

Skills Requirements

• Advanced knowledge and use of ERP (SAP is a plus) office productivity tools (MS Office etc.)
• Must to have skills minimum 2–3 years of hands-on experience with Power BI, Power Apps, and Power Automate, including building dashboards, developing low-code apps, and automating workflows across business functions.
• Quantitative and analytical skills
• Good verbal and written communication skills in English (e.g. presentation, listening, report writing)
• Excellent interpersonal skills (e.g. tact/diplomacy, persuasion, cooperation, ability to motivate others)
• Ability to motivate and cultivate strong teamwork
• Ability to assess and promptly resolve problems
• Ability to perform data analysis through any of the analytical tools will be an added advantage