Business Analyst (RPA)

DHL Germany; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

Join a leading logistics company as a Business Analyst at their Digital Automation Center in Petaling Jaya. In this role, you will manage global projects, conduct detailed analyses, and collaborate with various stakeholders to drive successful digital transformations. If you are passionate about digital automation and possess strong analytical skills, we want to hear from you!

Benefits

Rich digital experience and learning opportunities

Opportunities for self-development

Support for automation initiatives

Extensive cross-functional networking

Qualifications

• 3-5 years of experience at DHL or in project management.
• At least 3 years in business analysis or leading projects.
• Experience with Agile methodologies is a plus.

Responsibilities

• Manage global deployment projects and lead project streams.
• Conduct process analyses and monitor digital solutions.
• Collaborate with stakeholders to achieve project goals.

Skills

Analytical thinking

Process-oriented thinking

Excellent communication

Project management

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Access

Power BI

RPA tools

Job description

Organization

The DHL Express team comprises over 110,000 people in practically every country on the planet, and we are part of the DPDHL group. Despite the global scale, our focus remains on one key element – the customer.

Logistics drives our world, but people connect it. We deliver service, quality, and sustainability daily to bring people together and make a difference in their lives. As a worldwide market leader in express transportation and logistics, DHL provides solutions for managing and transporting goods, supported by a global network and local expertise. We are all Certified International Specialists.

The digital automation center (DAC) is the Express Global RPA expertise center, providing high-quality, complex digital services for various DHL business units worldwide. Besides RPA, we utilize other digital technologies such as GenAI, ML, NLP, API, Smart OCR, and image processing. DAC is part of the CEO's office, positioned to foster digital momentum, with teams based in Kuala Lumpur, Malaysia; San Jose, Costa Rica; and Maastricht, Netherlands.

Working within DAC is exciting as we operate across all functional areas within DHL Express, focusing on digitalization and automation.

Overall role purpose

As a Business Analyst, you will manage global deployment projects and lead project streams or workgroups, overseeing people, project, and performance management. Your analytical and conceptual skills will be vital in solving complex problems. Your work involves detailed process analyses to monitor digital solutions and identify gaps requiring action.

Your business area

You will be part of our Digital Automation Center, based in Kuala Lumpur.

Main accountabilities:

Business analysis services

• Conduct detailed process analyses for endorsed initiatives to evaluate the suitability of digital automation solutions.
• Perform GAP analyses to ensure digital solutions are appropriate for specific countries or regions.
• Use agile data modeling practices to analyze and suggest suitable business solutions.
• Monitor digital solutions, identify GAPS, and prepare technical or business reports by collecting, analyzing, and summarizing information and trends.
• Conduct insightful ad hoc analyses to investigate operational issues.

Project management

• Support project managers in assessment and management of deployments.
• Develop standard deployment tools for regional and global use.
• Oversee deployment rollouts and maintain deployment heat maps.
• Lead testing and acceptance of project results.
• Manage streams or smaller project teams, translating project requirements into objectives and tasks.
• Assist in managing project plans and processes for successful execution.
• Proactively monitor risks, issues, and scope, escalating as necessary.
• Gather feedback at key milestones and project completion to ensure customer satisfaction.
• Apply project management methodologies consistently.

Stakeholder management & Teamwork

• Manage multiple stakeholders across countries, gaining buy-in for project goals.
• Address task-related issues to maintain relationships.
• Contribute to team efforts and achieve related results.
• Explain policies and practices clearly within the organization.
• Build relationships, understand stakeholder interests, and communicate effectively.
• Collaborate and influence to gather requirements and support project teams.

Requirements

• 3-5 years of DHL experience and/or project management experience; familiarity with digital technologies is beneficial.
• At least 3 years’ experience in business analysis and/or leading global projects.
• Experience with Agile methodologies is a plus.
• Innovative, creative, self-motivated, energetic, and enthusiastic.
• Strong analytical and process-oriented thinking skills.
• Team player with a positive attitude, eager to learn.
• Excellent communication skills, both verbal and written.
• Strong influencing and persuasion skills.
• Ability to manage complex processes, systems, and change.
• Fluent in English; knowledge of another language is preferred.
• Proficiency in Microsoft Excel and Access; experience with Power BI/RPA is a plus.
• Interest in Robotic Process Automation and digital automation areas.

Competencies

• Highly organized with attention to detail.
• Ability to lead streams and small projects.
• Results-oriented with ownership mindset.
• Composed under pressure with problem-solving skills.
• Flexible and adaptable.
• Strong presentation, interpersonal, and intercultural skills.
• Responsible and dependable.

We offer

• Rich digital experience and learning opportunities.
• Opportunities for self-development across all Express processes.
• Support for automation initiatives to empower the business.
• Extensive cross-functional networking.

Recruitment procedure

Please apply by sending your CV and cover letter with your motivation in English. Note that interviews will be conducted digitally, and face-to-face interviews will be arranged if circumstances permit.