Business Analyst - Finance Operation

TechTiera Corporation; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Johor Bahru is seeking a Business Analyst with experience in finance operations. The successful candidate will lead workshops, document finance processes, and ensure compliance with industry standards specific to Malaysian water utilities. Candidates should have a Bachelor's degree and 5–10 years of experience, including strong analytical capabilities and excellent communication skills. This role offers a unique opportunity to engage with senior stakeholders and contribute to the ongoing improvement of finance operations.

Qualifications

• 5–10 years of Business Analyst experience, with at least 3+ years in Finance Operations.
• Demonstrated capability to document business processes in detail.
• Strong domain understanding of water utility finance processes.

Responsibilities

• Lead and facilitate discovery workshops with stakeholders.
• Document end-to-end finance processes including invoicing and collections.
• Engage with finance managers and operational teams regularly.

Skills

Strong analytical skills

Excellent written and verbal communication

Domain understanding of water utility finance processes

Experience with structured discovery workshops

Education

Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems

Tools

ERP or CRM implementations (Microsoft Dynamics 365)

Job description

Business Analysis & Requirements Management

• Lead and facilitate discovery workshops with Finance, Billing, Customer Service, Procurement, and Operational stakeholders across the water utility organization.
• Gather, validate, and analyze business requirements related to finance operations, revenue management, billing cycles, tariff configurations, asset accounting, and budgeting workflows.
• Create detailed Business Requirements Documents (BRD), Functional Specifications, User Stories, and process documentation.
• Ensure all requirements are clearly understood and actionable for the implementation and configuration teams.

Process Mapping & Documentation

• Document end-to-end finance processes including meter-to-cash, invoicing, collections, journal entries, accounts receivable, accounts payable, general ledger operations, asset capitalization, and variance analysis.
• Develop high-quality process flow diagrams, swimlane charts, SOPs, and finance operating documentation.
• Identify process gaps, areas for improvement, inefficiencies, and opportunities for system automation or standardization.
• Align process documentation with internal audit, compliance, and regulatory requirements applicable to Malaysian water utilities.

Stakeholder Engagement & Communication

• Engage regularly with finance managers, operational teams, and CXO-level stakeholders to validate requirements and refine business use cases.
• Serve as the primary liaison between business users and technical/implementation teams to ensure a shared understanding of functional requirements.
• Conduct walkthroughs of documented processes, functional specs, and solution designs with key stakeholders.

Solution Support & Implementation Alignment

• Work closely with the Dynamics 365 implementation team (functional consultants, solution architects, QA) to ensure requirements are accurately translated into system configurations.
• Participate in solution design reviews, data mapping sessions, and configuration validation.
• Support UAT preparation by defining test scenarios, acceptance criteria, and validating results with business users.
• Ensure delivered features and processes meet operational objectives and comply with financial and regulatory standards.

Governance, Compliance & Reporting

• Ensure finance processes and requirements align with Malaysian water industry practices, tariffs, and regulatory frameworks (SPAN, PAAB, state regulations).
• Track changes in requirements and maintain version-controlled documentation.
• Provide weekly updates, requirement traceability matrices, and progress reports to project managers and stakeholders.

Required Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or related field.
• 5–10 years of Business Analyst experience, with at least 3+ years in Finance Operations.
• Strong domain understanding of water utility finance processes, including revenue billing, customer accounts, collections, procurement-to-pay, asset financials, and GL operations.
• Experience conducting structured discovery workshops and working with cross-functional business teams.
• Demonstrated capability to document business processes in detail using BPMN, flowcharts, or industry-standard modelling techniques.
• Exposure to ERP or CRM implementations (Microsoft Dynamics 365 Finance & Operations or similar is an advantage).
• Strong analytical skills with the ability to translate business needs into structured functional specifications.
• Excellent written and verbal communication skills; ability to interact professionally with senior stakeholders.