Business Analyst (CRM)

MHA Consultancy Services; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A dynamic consulting firm in Kuala Lumpur is seeking a Business Analyst to join its CRM Department. This role involves analyzing data to identify growth opportunities and developing dashboards. Candidates should hold a diploma and be bilingual in English and Mandarin. With a hybrid work model and various benefits including monthly bonuses and professional development opportunities, this position offers a rewarding career path for growth-oriented individuals.

Benefits

Hybrid Work Mode

Monthly Performance Bonus

Professional Development Sponsorship

Annual Leave Encashment

Team Bonding Activities

Qualifications

• Minimum 1 year working experience in Sales, Customer Service, or related fields.
• Proactive with a strong understanding and capability to seek guidance.

Responsibilities

• Analyze customer and transaction data to uncover patterns.
• Develop and maintain dashboards and reports using CRM tools.
• Support campaign planning and retention strategies with data insights.

Skills

Bilingual in English and Mandarin

Proficient in G Suite

Proficient in Microsoft Office

Data analytics skills

Education

Diploma or above

Tools

Power BI

Excel

Job description

We are seeking an Business Analyst to join our CRM Department and support our expansion.

Role Details

Position: Business Analyst (CRM)
Type: Permanent
Location: Accessible by MRT, Maluri
Working Days/Hrs: Normal, Friday WFH
Salary: RM4,000 onwards + Monthly Performance Bonus + Year End Bonus

Requirements

• Diploma or above; bilingual in English and Mandarin (verbal, written, read). Candidates should be able to serve Mandarin‑speaking customers.
• Minimum 1‑year working experience in Sales, Customer Service, Telesales, Digital Marketing, or Campaign Operation (at least 6 months in the same company).
• Proactive, strong understanding, and capability to ask questions and seek guidance when needed.
• Proficiency in G Suite and Microsoft Office.
• Fresh graduates majoring in Data Analytics, Data Sciences, or Actuarial Science welcome; entry‑level position with training provided.

Key Responsibilities

CRM & Customer Insights

• Analyze customer and transaction data to uncover patterns, segment audiences, and identify growth opportunities.
• Develop and maintain dashboards and reports using Power BI, Excel, and CRM tools.
• Translate complex data into actionable insights and clear visual presentations for internal stakeholders.
• Support campaign planning, customer journey mapping, and retention strategies with data‑backed insights.

Market & Business Analysis

• Research market trends and competitor strategies to inform CRM and marketing performance.
• Evaluate metrics across local and international markets to identify areas for growth and process improvement.
• Prepare concise reports and presentations on performance and strategic initiatives for leadership.
• Collaborate with cross‑functional teams to align goals and ensure smooth project execution.
• Recommend solutions to streamline workflows, enhance productivity, and mitigate business risks.

Why Join Us?

• Hybrid Work Mode: Eligible for two days of work‑from‑home each week.
• Accessible Location: Office within walking distance from the MRT.
• Monthly Performance Bonus: Up to 4‑digit monetary reward.
• Professional Development: Sponsorship for training and workshops.
• Annual Leave Encashment: Get paid for unused leave.
• Team Bonding: Monthly activities based on preference.
• Work Assets: All necessary tools and equipment supplied.