Business Analyst

iZeno; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A dedicated technology solutions provider in Kuala Lumpur is seeking an experienced Business Analyst to support customer engagement and requirement translation for effective system solutions. This role involves collaborating with architects and consultants, utilizing tools like JIRA and Confluence, and ensuring quality across project deliverables. Ideal candidates will have a Bachelor’s Degree and over 3 years in CRM or ERP environments, along with strong analytical and communication skills. Applications should include expected salary and notice period.

Qualifications

• 3+ years’ experience as a Business Analyst or Consultant in CRM, ERP, or SaaS implementations.
• Experience in a fast-paced consulting environment.

Responsibilities

• Engage with customers to understand business goals.
• Translate business needs into functional requirements.
• Support presales with functional demos and proposals.
• Collaborate with solution architects on design.
• Coordinate project deliverables and quality assurance.
• Use tools such as JIRA and Confluence for management.
• Support change management and user adoption.

Skills

Analytical skills

Problem-solving

Stakeholder management

Documentation

Communication

Customer-focused

Proactive

Education

Bachelor’s Degree or Diploma in Business, Information Systems, or a related field

Tools

JIRA

Confluence

Postman

Job description

Overview

Business Analyst

Job Responsibilities

• Engage with customers to understand business goals, challenges, and system requirements.
• Translate business needs into clear functional requirements, user stories, and process flows.
• Support presales with requirement discovery, functional demos, and proposal inputs.
• Collaborate with solution architects and consultants to design and validate solutions (e.g., SugarCRM, Monday.com).
• Coordinate project deliverables and own Analysis, QA, UAT, and Training SDLC stages, to ensure solution quality and business fit.
• Use tools such as JIRA and Confluence for sprint planning, tracking, and documentation.
• Support change management and user adoption.

Job Requirements

1. Bachelor’s Degree or Diploma in Business, Information Systems, or a related field.
2. 3+ years’ experience as a Business Analyst or Consultant in CRM, ERP, or SaaS implementations.
3. Strong analytical, documentation, and problem-solving skills.
4. Excellent communication and stakeholder management abilities.
5. Experience with tools such as JIRA and Confluence.
6. Customer-focused, proactive, and adaptable in a fast-paced consulting environment.
7. Postman experience is advantageous.

(i) iZeno will never request recruitment fees from candidates under any circumstances. Please be cautioned of fraudulent activity including the requesting for money by perpetrators in exchange for interviews or employment opportunities with iZeno. Please note that these fraudulent actions constitute a crime and an unlawful infringement on iZeno’s brand and intellectual property rights, and we will not hesitate to take action(s) against such perpetrators in accordance with the fullest extent of the law. As a responsible organization, iZeno places great importance on conducting ethical and aboveboard recruitment processes. We advise all potential candidates to remain vigilant and report any suspicious activity encountered during their job search.)

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and process personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

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Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20…

Posting code : #LI-JC1